Integrations / Bring your own telephony / Ameyo
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Dialer integration

AI voice agents for Ameyo

SquadStack.ai connects to Ameyo, so you can keep your Ameyo dialer and add AI voice agents. Ameyo keeps managing your campaigns and your human agents. When the customer answers, the call goes to our agent over SIP or as an audio stream, and the outcome, recording and transcript come back to your system.

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At a glance

Category
Contact centre dialer
Connection
SIP handoff or WebSocket audio streaming
Your side
Lead management, pacing and dialing
Our side
The AI conversation and call outcomes
Data out
Disposition, recording, transcript, transfer flag
Built by
SquadStack.ai integrations team

What moves between Ameyo and SquadStack.ai

From Ameyo

  • The answered call, over SIP or as an audio stream
  • Campaign ID, lead ID and your call ID
  • Customer details the agent needs

Back to Ameyo

  • Disposition and outcome
  • Recording and transcript links
  • Whether a human transfer is needed
  • Your call ID echoed back for matching

How we connect to Ameyo

1

Scoping

Your telephony team confirms how your Ameyo setup can hand over calls, and the IPs we need to allow.

2

Network

We test connectivity and audio between both systems.

3

Metadata

We check that the right agent starts for each campaign and every field arrives.

4

Go live

End-to-end test calls, then sign-off and a phased ramp.

Security for every integration

SquadStack.ai is ISO 27001, ISO 27701 and SOC 2 Type II certified, and DPDP and TRAI compliant. Customer data stays in India on AWS Mumbai. Integrations run over TLS with bearer tokens and IP whitelisting on both sides, and personal details like Aadhaar and PAN are redacted before they reach the language model.

Certificates and security reports on our Trust Center

Frequently asked questions

Does an AI voice agent work with Ameyo?

Yes. SquadStack.ai connects to Ameyo over SIP handoff or audio streaming. Your contact centre dialer places the call and our agent runs the conversation.

Who manages lead pacing and retries?

Your Ameyo setup does. SquadStack.ai handles the conversation and returns the outcome.

Can the AI transfer the call back to our agents?

Yes. On your own SIP setup the transfer is a cold transfer today, with the outcome and transcript sent to your system after the call.

What do you need from our Ameyo team?

Whether your setup supports SIP transfer or audio streaming, the IPs to allow, and a test campaign.

Is the call recorded on both sides?

Yes. Your dialer can keep its recording, and SquadStack.ai shares its recording and transcript links after each call.

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Last updated 31 October 2026