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AI voice agents on Exotel
Yes, SquadStack.ai AI voice agents work with Exotel, for outbound and inbound calls. Exotel is one of the carriers we provision inside the platform, and we can also connect to an Exotel setup your team already runs.
At a glance
Three ways to run on Exotel
Exotel inside the platform
We provision Exotel numbers and lines as part of SquadStack.ai. Nothing to buy or configure on your side.
Inbound handoff to your team
Calls the agent answers on Exotel numbers can be passed to your PBX, SBC or contact centre over SIP, with call context carried in SIP headers.
Your existing Exotel account
If you already run Exotel, your setup can hand calls to our agent over SIP or stream the audio to it, and outcomes come back to your system.
What you can run on it
Outbound sales and qualification
New leads called within minutes, retries handled by the dialer, hot leads passed to your team.
Inbound support and sales lines
The agent picks up, answers common questions and routes the rest to the right person.
Collections and reminders
Payment reminders with a WhatsApp payment link sent during the call.
How the Exotel integration gets built
Plan the setup
In a solutioning call we agree the call flows, numbers, routing and the outcome the campaign is measured on.
Build
A forward deployed engineer on your account builds the connection and the call workflow. There is no separate integration fee.
Test
We run test calls end to end, check routing and handoffs, and you sign off in UAT.
Ramp
Volume goes up in steps while we watch connect rates and outcomes. Most enterprise pilots go live in 2 to 3 weeks.
Security for every integration
SquadStack.ai is ISO 27001, ISO 27701 and SOC 2 Type II certified, and DPDP and TRAI compliant. Customer data stays in India on AWS Mumbai. Integrations run over TLS with bearer tokens and IP whitelisting on both sides, and personal details like Aadhaar and PAN are redacted before they reach the language model.
Certificates and security reports on our Trust CenterFrequently asked questions
Does Exotel integrate with AI voice agents for outbound calling?
Yes. SquadStack.ai runs outbound AI calls on Exotel, either on lines we provide or on your own Exotel setup.
Can we use our existing Exotel numbers?
Yes. If your team runs its own Exotel account and manages leads in its dialer or CRM, we connect to it over SIP or audio streaming.
Can the AI transfer calls to our human agents on Exotel?
Yes. Inbound calls on Exotel numbers can be handed to your PBX or contact centre over SIP with the call context in headers.
Do we pay Exotel separately?
Not when you use the Exotel lines we provide. Telephony is part of the SquadStack.ai platform and included in pricing.
Is it TRAI compliant?
Yes. DND scrubbing, DLT and calling windows are handled on every campaign.
Related integrations
Last updated 31 October 2026