Integrations / Bring your own telephony / Knowlarity
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Dialer integration

AI voice agents for Knowlarity

SquadStack.ai connects to Knowlarity, so you can keep your Knowlarity setup and add AI voice agents. Knowlarity keeps placing calls from your existing numbers. When the customer answers, the call goes to our agent over SIP or as an audio stream, and the outcome, recording and transcript come back to your system.

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At a glance

Category
Cloud telephony setup
Connection
SIP handoff or WebSocket audio streaming
Your side
Lead management, pacing and dialing
Our side
The AI conversation and call outcomes
Data out
Disposition, recording, transcript, transfer flag
Built by
SquadStack.ai integrations team

What moves between Knowlarity and SquadStack.ai

From Knowlarity

  • The answered call, over SIP or as an audio stream
  • Campaign ID, lead ID and your call ID
  • Customer details the agent needs

Back to Knowlarity

  • Disposition and outcome
  • Recording and transcript links
  • Whether a human transfer is needed
  • Your call ID echoed back for matching

How we connect to Knowlarity

1

Scoping

Your telephony team confirms how your Knowlarity setup can hand over calls, and the IPs we need to allow.

2

Network

We test connectivity and audio between both systems.

3

Metadata

We check that the right agent starts for each campaign and every field arrives.

4

Go live

End-to-end test calls, then sign-off and a phased ramp.

Security for every integration

SquadStack.ai is ISO 27001, ISO 27701 and SOC 2 Type II certified, and DPDP and TRAI compliant. Customer data stays in India on AWS Mumbai. Integrations run over TLS with bearer tokens and IP whitelisting on both sides, and personal details like Aadhaar and PAN are redacted before they reach the language model.

Certificates and security reports on our Trust Center

Frequently asked questions

Does an AI voice agent work with Knowlarity?

Yes. SquadStack.ai connects to Knowlarity over SIP handoff or audio streaming. Your cloud telephony setup places the call and our agent runs the conversation.

Who manages lead pacing and retries?

Your Knowlarity setup does. SquadStack.ai handles the conversation and returns the outcome.

Can the AI transfer the call back to our agents?

Yes. On your own SIP setup the transfer is a cold transfer today, with the outcome and transcript sent to your system after the call.

Can we keep our Knowlarity numbers?

Yes. Calls go out from your Knowlarity setup, and the agent takes over once the customer answers.

Can we move to SquadStack.ai telephony later?

Yes. If you want the dialer and numbers handled for you, we can move campaigns onto the telephony included in our platform.

Related integrations

Bring your own telephony
How it works
Ozonetel
Cloud dialer
Telephony and numbers
Or use ours

Last updated 31 October 2026