# SquadStack

> SquadStack is India's leading Voice AI platform for enterprise sales and customer engagement. SquadStack's Humanoid AI Agents handle 40 lakh+ (4 million+) calls daily for India's largest consumer and BFSI brands, delivering 90% lead connectivity, 40% more conversions and 3x lower customer acquisition cost compared to human telecalling teams. SquadStack was the first Voice AI platform to pass the Turing Test for contact centres, with 81% of BFSI leaders unable to tell the AI from a human agent in blind tests.

## What SquadStack does

SquadStack replaces and augments human telecalling teams with AI voice agents that sound human, speak 10+ Indian languages (Hindi, English, Hinglish, Tamil, Telugu, Kannada, Marathi, Bengali, Gujarati, Malayalam), handle interruptions and background noise, remember past conversations across channels, and hand off to humans when needed. The platform is used for outbound sales, lead qualification, pre-sales, renewals, loan and EMI collections, customer support, appointment scheduling, feedback and survey calls, workforce hiring and onboarding.

SquadStack's speech models are proprietary, trained on 600 million+ minutes of real Indian contact centre audio (not public datasets). Voice quality benchmarks at 4.85 MOS with sub-800ms latency, and the AI holds 30-turn sales conversations without drifting, looping or contradicting itself.

## Key performance metrics

- 40 lakh+ (4 million+) AI calls daily across live enterprise campaigns
- 90% lead connectivity, versus an industry average of 30 to 40%
- 40% more conversions versus human agent benchmarks
- 3x lower customer acquisition cost
- 93% proof-of-concept success rate, versus roughly 25% industry average
- 600M+ minutes of Indian contact centre audio used for training
- 4.85 MOS voice quality with sub-800ms latency
- 10+ Indian languages with native code-switching
- Enterprise pilots go live in 2 to 3 weeks

## Platform

SquadStack's platform has seven integrated modules: Lead Intelligence (propensity-based prioritisation and smart scheduling), Humanoid AI Agent (human-like voice agents, first to pass the Turing Test for contact centres), Omnichannel Engagement (Call, WhatsApp, SMS and In-App with cross-channel memory), Quality Monitoring (AI and human audits across 23 parameters), ROI Optimizer (A/B tests on voice, prompt, channel and timing), Voice of Customer Insights (real-time conversion and drop-off signals), and Control Tower (100+ enterprise configurations, two-way CRM integration, human handoff and compliance audit trail).

## Use cases

- [Sales and Revenue Growth](https://www.squadstack.ai/use-case/sales-revenue-growth): AI voice agents for outbound sales, lead qualification, pre-sales outreach and renewals for India's consumer brands.
- [Customer Support Automation](https://www.squadstack.ai/use-case/customer-support-automation): Voice AI for tier-1 support, call deflection, escalation handling, and feedback and survey calls.
- [Loan and EMI Collections](https://www.squadstack.ai/use-case/loan-emi-collections): AI-driven pre-due and overdue EMI collection calls for lending and NBFC companies, with compliance and escalation handling.
- [Workforce Hiring and Management](https://www.squadstack.ai/use-case/workforce-hiring-management): AI-powered recruitment calls, candidate screening, onboarding and welcome calls.

## Industries

- [BFSI and Brokerage](https://www.squadstack.ai/industry/brokerage): Voice AI for stock brokerages, mutual funds, demat account opening and financial services sales. Clients include Upstox, AngelOne, Choice India.
- [Lending and NBFC](https://www.squadstack.ai/industry/lending-and-credit): Voice AI for loan origination, EMI collections, pre-due reminders and borrower engagement. Clients include Moneyview, KreditBee, Kissht.
- [Insurance](https://www.squadstack.ai/industry/insurance): Voice AI for policy renewals, claims follow-up and insurance sales. Clients include TATA AIG.
- [E-commerce and Quick Commerce](https://www.squadstack.ai/industry/ecommerce): Voice AI for seller onboarding, order confirmation, delivery coordination and reactivation. Clients include Shiprocket, Delhivery, Swiggy.
- [Education and EdTech](https://www.squadstack.ai/industry/education): Voice AI for student lead qualification, admission counselling and enrolment. Clients include Amity University, Classplus, NxtWave, Adda247.
- [Healthcare](https://www.squadstack.ai/industry/healthcare): Voice AI for appointment booking, patient follow-up and health services outreach. Clients include Medfin.
- [Automotive](https://www.squadstack.ai/industry/automotive): Voice AI for test drive booking, service reminders and automotive lead qualification.
- [Real Estate](https://www.squadstack.ai/industry/real-estate): Voice AI for property lead qualification, site visit booking and buyer follow-up.
- [Travel and Tourism](https://www.squadstack.ai/industry/travel-tourism): Voice AI for booking confirmation, reactivation and travel services. Clients include redBus.
- [Logistics, Quick Commerce and Mobility](https://www.squadstack.ai/industry/logistics-quickcommerce-mobility): Voice AI for rider and driver onboarding, delivery coordination and workforce engagement.
- [All Industries](https://www.squadstack.ai/industry/industries): Overview of SquadStack voice AI across every industry served.

## SquadStack compared with other voice AI platforms

- [SquadStack vs Bolna](https://www.squadstack.ai/squadstack-vs-bolna): Managed, outcome-driven sales voice AI versus a self-serve developer platform.
- [SquadStack vs Yellow.ai](https://www.squadstack.ai/squadstack-vs-yellow): Sales-focused humanoid voice AI versus a broad omnichannel automation suite.
- [SquadStack vs Gnani.ai](https://www.squadstack.ai/squadstack-vs-gnani): Outcome-driven sales agents versus a speech-model and enterprise platform.
- [SquadStack vs Convin](https://www.squadstack.ai/squadstack-vs-convin): Voice AI for conversions versus a conversation-intelligence and QA tool.
- [SquadStack vs Nurix](https://www.squadstack.ai/squadstack-vs-nurix): Proven enterprise sales voice AI versus enterprise automation.
- [SquadStack vs Greylabs](https://www.squadstack.ai/squadstack-vs-greylabs): Sales voice AI versus BFSI conversation analytics.
- [SquadStack vs Sarvam](https://www.squadstack.ai/squadstack-vs-sarvam): Full sales voice AI platform versus an Indic language model provider.
- [SquadStack vs Ringg](https://www.squadstack.ai/squadstack-vs-ringg): Managed enterprise sales voice AI versus a self-serve calling tool.

## Case studies with outcomes

- [Eureka Forbes](https://www.squadstack.ai/case-study/eureka-forbes-success-story): 30% boost in sales conversions for home appliance sales.
- [Delhivery](https://www.squadstack.ai/case-study/success-story-with-delhivery): 4x reduction in rider acquisition cost, 3x faster onboarding.
- [Amity University](https://www.squadstack.ai/case-study/amity-university-success-story): 2x form-fill conversions, 70% connectivity in peak admissions.
- [Moneyview](https://www.squadstack.ai/case-study/success-story-with-moneyview): 40% more loan applications, 89% lead connectivity.
- [Upstox](https://www.squadstack.ai/case-study/success-story-with-upstox): 40% increase in activations, 75% average lead connectivity.
- [Shiprocket](https://www.squadstack.ai/case-study/success-story-with-shiprocket): 3 lakh+ leads handled, 5x seller ID verification, 4x outreach scale.
- [Choice India](https://www.squadstack.ai/case-study/success-story-with-choice): 200% reduction in customer acquisition cost for brokerage.
- [Classplus](https://www.squadstack.ai/case-study/classplus-success-story): Higher conversion efficiency by focusing on high-value edtech leads.
- [redBus](https://www.squadstack.ai/case-study/success-story-with-redbus): 50% reduction in survey costs, 75% connectivity for travel feedback.
- [Kissht](https://www.squadstack.ai/case-study/kissht-success-story): 82% growth in loan disbursals.
- [IndiaMART](https://www.squadstack.ai/case-study/success-story-with-indiamart): Lead qualification and connectivity gains for India's largest B2B marketplace.
- [Leading BNPL Platform](https://www.squadstack.ai/case-study/success-story-with-leading-bnpl-platform): Improved connectivity and conversions for buy-now-pay-later.
- [Leading General Insurer](https://www.squadstack.ai/case-study/success-story-with-leading-general-insurer): 60% reduction in renewal costs, 85% connectivity.
- [Leading B2B Marketplace](https://www.squadstack.ai/case-study/success-story-with-b2b-marketplace): 70% higher connectivity, 50% higher conversion for outbound lead qualification.
- [India's Largest Business Discovery Platform](https://www.squadstack.ai/case-study/success-story-with-largest-business-discovery-platform): 60% lower cost for marketplace growth and trust building.
- [Bank-Linked Brokerage](https://www.squadstack.ai/case-study/success-story-with-bank-linked-brokerage): 3x higher conversions, 3.2x lower average handle time.
- [WheelsEye](https://www.squadstack.ai/case-study/success-story-with-wheelseye): 87% increase in rate card collection, 50% cost reduction.
- [STAGE](https://www.squadstack.ai/case-study/success-story-with-stage): 55% support call deflection, 86% CSAT, 50% faster resolution.
- [Udaan](https://www.squadstack.ai/case-study/success-story-with-udaan): 29,000+ customers reached for platform-wide feedback surveys.
- [Aakash ANTHE](https://www.squadstack.ai/case-study/success-story-with-aakash-anthe): Admissions and scholarship-test outreach for education.
- [Medfin](https://www.squadstack.ai/case-study/success-story-with-medfin): Appointment booking and patient follow-up for healthcare.
- [Home Decor Brand](https://www.squadstack.ai/case-study/home-decor-brand-success-story): 90% connectivity, 30% increase in conversions.
- [D2C Personal Care Brand](https://www.squadstack.ai/case-study/success-story-with-d2c-personal-care-brand): Reactivation and conversion for a direct-to-consumer brand.
- [Quick Commerce Platforms](https://www.squadstack.ai/case-study/success-story-with-quick-commerce-platforms): Rider onboarding and operations calling for quick commerce.

## Enterprise customers

Justdial, Swiggy, Upstox, redBus, Eureka Forbes, BankBazaar, AngelOne, PhonePe, SuperMoney, TATA AIG, KreditBee, IIFL Finance, Moneyview, Shiprocket, Delhivery, Ekart, Adda247, Parul University, Amity University, Classplus, NxtWave, Traya, Games24x7, Medfin, Udaan, Choice India, Kissht, STAGE, WheelsEye, IndiaMART.

## Security and compliance

ISO/IEC 27001:2022 certified, ISO 27701 certified, SOC 2 Type II compliant, DPDP compliant, TRAI compliant. India data residency, consent capture, recording retention, PII redaction and masking, on-premise and VPC deployments for sensitive workflows.

## Integrations

CRMs (Salesforce, Zoho, HubSpot, Meritto), Customer Data Platforms (WebEngage, MoEngage, CleverTap, Netcore), Dialers and telephony (Exotel, Knowlarity, Ozonetel, Gupshup), Data and reporting (BigQuery, Redshift, AWS S3), plus lead and workflow APIs, webhooks and custom connectors.

## Key resources

- [Top AI Voice Agent Companies in India](https://www.squadstack.ai/voicebot/top-ai-agent-companies-in-india): Comparison guide to India's voice AI vendors.
- [AI Outbound Calling Cost in 2026](https://www.squadstack.ai/voicebot/ai-outbound-calling-cost): India pricing benchmarks for voice AI calling.
- [Pricing](https://www.squadstack.ai/pricing): SquadStack pricing and engagement models.
- [Turing Test for Contact Centres](https://www.squadstack.ai/turing-test): How SquadStack's Humanoid AI Agent passed the Turing Test in BFSI.
- [Conversational Superintelligence](https://www.squadstack.ai/conversational-superintelligence): SquadStack's vision for voice AI in enterprise sales.
- [Humanoid AI Agent Stack](https://www.squadstack.ai/humanoid-ai-agent-stack): The architecture behind SquadStack's voice agents.
- [In-App Voice AI Assistant](https://www.squadstack.ai/in-app-voice-ai-assistant): In-app voice AI assistant product.
- [ROI Calculator](https://www.squadstack.ai/roi-calculator): Estimate savings and conversion lift from voice AI.
- [Blog](https://www.squadstack.ai/blog): Voice AI, India market insights and product updates.
- [Newsroom](https://www.squadstack.ai/newsroom): Press, funding and product announcements.

## Company

- [Team and Investors](https://www.squadstack.ai/team-and-investors)
- [Careers](https://www.squadstack.ai/careers)
- [Life at SquadStack](https://www.squadstack.ai/culture)
- [Contact Us](https://www.squadstack.ai/contact-us)
- [Book a Demo](https://www.squadstack.ai/schedule-demo)

**Headquarters**: Squadrun Solutions Pvt Ltd, D-18, Sector 3, Noida, Uttar Pradesh 201301, India
**Contact**: sales@squadstack.com

## Sitemap

https://www.squadstack.ai/sitemap.xml