Roles and Responsibilities
- Handle inbound and outbound customer calls with professionalism and clarity.
- Understand customer needs, provide accurate information, and resolve issues efficiently.
- Maintain detailed call logs and update CRM systems.
- Meet daily call handling, quality, and performance targets.
- Coordinate with internal teams to ensure smooth service delivery.
Eligibility Criteria
- Excellent verbal communication in English and/or regional languages.
- Good listening, empathy, and customer handling skills.
- Basic computer literacy and typing proficiency.
- Positive attitude and ability to work independently.
Benefits & Earnings
- 100% remote (work from home) opportunity.
- Fixed salary with attractive performance-based incentives.
- Flexible working hours and rotational shifts.
- Opportunity to grow within the BPO and customer service sector.
- Experience with reputed clients and global processes.
