Roles and Responsibilities
- Manage inbound and outbound calls to assist customers with their queries and concerns.
- Provide accurate information about products, services, or company processes.
- Record and maintain detailed call logs and customer data in CRM systems.
- Ensure first-call resolution by handling issues efficiently and professionally.
- Meet or exceed daily/weekly targets related to call volume, quality, and satisfaction scores.
Eligibility Criteria
- Excellent verbal communication in English and regional languages.
- Strong problem-solving and active listening skills.
- Basic computer and data entry knowledge.
- Ability to stay calm and polite under pressure.
Benefits & Earnings
- 100% Work From Home position – no office commute.
- Fixed salary with performance-based incentives.
- Paid training and onboarding support.
- Flexible work hours and supportive remote team environment.
- Opportunity to grow into Team Leader, Quality Analyst, or Process Trainer roles.
- Exposure to working with national and international clients.
