Roles and Responsibilities
- Handle inbound and outbound customer calls in a professional manner.
- Resolve customer queries, complaints, and service-related issues promptly.
- Maintain accurate customer records and update CRM systems.
- Follow company scripts, call flow, and communication guidelines.
- Ensure high customer satisfaction and meet daily performance targets.
- Escalate complex issues to supervisors when necessary.
Eligibility Criteria
- Excellent verbal communication in English and regional languages.
- Active listening and problem-solving skills.
- Basic computer and data entry knowledge.
- Ability to handle high call volumes and maintain composure.
Benefits & Earnings
- 100% Work From Home job opportunity.
- Attractive salary with monthly incentives.
- Paid training and ongoing process support.
- Flexible working hours and shift options.
- Opportunity to work with leading BPO clients and reputed companies.
- Growth opportunities in customer service, sales, and operations.
