Roles and Responsibilities
- Handle inbound and outbound calls to assist redBus customers with booking, cancellations, and refund-related queries.
- Provide accurate information regarding bus schedules, seat availability, and payment status.
- Manage and resolve customer complaints in a polite and timely manner.
- Update customer details and call logs in the CRM system.
- Collaborate with internal teams for issue resolution and escalations.
Eligibility Criteria
Skills Required:
- Strong communication skills in English and Hindi (other regional languages a plus).
- Basic computer and data entry skills.
- Ability to stay calm and professional under pressure.
- Customer-centric and problem-solving mindset.
Benefits & Earnings
- 100% Work From Home opportunity.
- Fixed salary with monthly performance-based incentives.
- Training and onboarding provided by redBus.
- Opportunity to work with one of India’s leading online travel platforms.
- Career growth in the BPO and customer support industry.
- Flexible work shifts and supportive remote team environment.
