Roles and Responsibilities
- Handle inbound and outbound calls, emails, or chat interactions with customers.
- Understand customer issues and provide accurate information or solutions.
- Update and maintain customer details in CRM and internal databases.
- Follow communication scripts, call quality guidelines, and process flow.
- Collaborate with team leads to resolve escalated queries effectively.
- Meet performance targets related to call quality, customer satisfaction, and productivity.
- Ensure all communication is handled with professionalism and empathy.
Eligibility Criteria
- Good communication skills in English and regional languages.
- Strong listening and problem-solving skills.
- Basic computer knowledge and typing ability.
- Ability to multitask and work efficiently from home.
Benefits & Earnings
- 100% remote work (Work From Home) opportunity.
- Attractive salary + performance-based incentives.
- Training and onboarding support for new hires.
- Flexible shifts and work-life balance.
- Opportunity to build a long-term career in BPO and customer support.
- Exposure to working with top Indian and international clients.
