Roles and Responsibilities
- Handle inbound and outbound voice calls with professionalism and empathy.
- Assist customers with queries, complaints, orders, and account-related issues.
- Provide accurate information and ensure quick resolution to customer concerns.
- Maintain detailed records of interactions in CRM systems.
- Work with team leaders to meet or exceed daily call quality and service targets.
Eligibility Criteria
- Excellent verbal communication skills in English and regional languages.
- Strong listening and problem-solving abilities.
- Basic computer and data entry knowledge.
- Customer-focused attitude with patience and clarity in communication.
Benefits & Earnings
- 100% remote (Work From Home) opportunity.
- Fixed pay + performance-based incentives.
- Comprehensive training and onboarding provided.
- Flexible working hours and rotational shifts.
- Chance to work with top domestic and international clients.
- Career advancement opportunities in customer service, quality, and operations.
