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Roles and Responsibilities
- Handle inbound and outbound calls from Zepto customers and delivery partners.
- Assist customers with order updates, delivery tracking, and issue resolution.
- Maintain accurate call logs and update customer details in the system.
- Escalate unresolved issues to the support or operations team when necessary.
- Follow company communication protocols and quality standards.
- Work with team leaders to meet call handling and service performance goals.
Eligibility Criteria
- Good verbal communication in English and Hindi.
- Basic computer knowledge and typing skills.
- Customer-first attitude and patience in handling queries.
- Ability to multitask and work independently from home.
Benefits & Earnings
- Work From Home opportunity with flexible shifts.
- Attractive monthly salary + performance incentives.
- Training and onboarding provided by Zepto.
- Opportunity to work with a fast-growing quick commerce brand.
- Growth and promotion opportunities in customer service and operations.
- Supportive and team-oriented work environment.
