Roles and Responsibilities
- Manage inbound and outbound calls to assist customers with their queries and issues.
- Provide information about products, services, billing, or account details as required.
- Handle customer complaints professionally and ensure quick resolution.
- Record and update customer details accurately in CRM systems.
- Meet daily/weekly targets for call handling, quality, and productivity.
- Collaborate with team leads to maintain high customer satisfaction levels.
Eligibility Criteria
- Good verbal communication in English or regional languages.
- Active listening and problem-solving skills.
- Basic computer knowledge and typing ability.
- Ability to work independently from home and manage time effectively.
Benefits & Earnings
- 100% Work From Home opportunity (no fieldwork).
- Fixed salary with performance-based incentives.
- Comprehensive training and onboarding support.
- Flexible working hours and shift options.
- Opportunity to grow in customer service, sales, and support roles.
- Work experience with reputed BPO clients and leading brands.
