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AI voice agents for Freshdesk
SquadStack.ai connects AI voice agents to Freshdesk so support calls become tickets your team can act on. The agent handles common queries, creates or updates the ticket with a summary and transcript, and passes complex issues to your agents with the details already filled in.
At a glance
What moves between Freshdesk and SquadStack.ai
From Freshdesk
- Customer details and contact history
- Open tickets and their status
- Ticket changes that should trigger a follow-up call
Back to Freshdesk
- A new ticket for every call that needs one
- Call summary and transcript link
- Outcome, next step and callback time
- Status updates on existing tickets
Where support teams use it
Inbound support calls
The agent answers, handles common questions, and logs the call as a ticket with a summary and transcript.
Escalation with context
When a query needs a person, the agent passes the call to your team with the ticket already filled in.
Follow-up and CSAT calls
When a ticket is resolved, the agent can call to confirm the fix or collect feedback, and record the answer.
How the Freshdesk integration gets built
Map the fields
In a solutioning call we agree which Freshdesk fields come in, what the agent writes back, and the outcome the campaign is measured on.
Build
A forward deployed engineer on your account builds the connection and the call workflow. There is no separate integration fee.
Test
We run a test campaign on real leads, check every field that syncs, and you sign off in UAT.
Ramp
Volume goes up in steps while we watch sync and outcomes. Most enterprise pilots go live in 2 to 3 weeks.
Who does what
Our team
- Field mapping and workflow design
- Building and testing the Freshdesk connection
- The AI agent, scripts and call flows
- Monitoring sync once you are live
Your team
Admin or API access to Freshdesk, a list of the fields that matter, test records, and someone to sign off in UAT.
Security for every integration
SquadStack.ai is ISO 27001, ISO 27701 and SOC 2 Type II certified, and DPDP and TRAI compliant. Customer data stays in India on AWS Mumbai. Integrations run over TLS with bearer tokens and IP whitelisting on both sides, and personal details like Aadhaar and PAN are redacted before they reach the language model.
Certificates and security reports on our Trust CenterFrequently asked questions
Can an AI voice agent create Freshdesk tickets from calls?
Yes. After a support call the agent creates or updates the Freshdesk ticket with a summary, the transcript link, the outcome and the next step.
Can a ticket status trigger a follow-up call?
Yes. For example, a resolved ticket can trigger a confirmation or feedback call, with the answer written back.
Does it work with Freshsales too?
Yes. Sales calls can sync to Freshsales and support calls to Freshdesk, in the same setup.
Who builds the Freshdesk integration?
Our forward deployed engineer builds and tests it during setup, as part of your engagement.
Which languages does the agent support?
Hindi, English and regional Indian languages, with natural switching mid-call.
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Last updated 31 October 2026