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Telephony, numbers and dialer, included
SquadStack.ai ships with its own dialer, dedicated numbers and multi-carrier lines through Exotel, Plivo, Ozonetel and Acefone, on SIP lines from Jio, Airtel and Tata. It is part of the platform and included in pricing, so there is nothing extra to buy or set up.
At a glance
What is included
Dedicated numbers
Every client gets its own numbers, not a shared pool. We provision 140-series, 160-series and PRI numbers to match the kind of calls you make.
Dialer and retries
Multichannel dialing, lead routing, retry logic and answer detection run inside the platform.
Failover
Multi-operator routing with redundancy, so one carrier having a bad day does not stop your campaign.
Compliance
Leads are scrubbed against the TRAI DND registry and your own DND list before dialing. DLT registration is handled with our telecom partners.
The hidden cost question
Some voice AI quotes cover the AI minutes only. Telephony, numbers and the dialer are billed separately, often by a different vendor. With SquadStack.ai they are part of the platform, so compare quotes line by line before you decide.
Often billed separately elsewhere
- Carrier minutes and channels
- Number rentals
- Dialer licences
Included with SquadStack.ai
- Dialer and routing
- Dedicated numbers
- Multi-carrier lines and failover
Security for every integration
SquadStack.ai is ISO 27001, ISO 27701 and SOC 2 Type II certified, and DPDP and TRAI compliant. Customer data stays in India on AWS Mumbai. Integrations run over TLS with bearer tokens and IP whitelisting on both sides, and personal details like Aadhaar and PAN are redacted before they reach the language model.
Certificates and security reports on our Trust CenterFrequently asked questions
Does an AI calling vendor provide its own telephony, or do we need Exotel separately?
SquadStack.ai provides it. The dialer, numbers and carrier lines through Exotel, Plivo, Ozonetel and Acefone are part of the platform and included in pricing.
Do AI voice agents need 140-series or 160-series numbers in India?
It depends on the call type. Promotional calls run on 140-series numbers and service or transactional calls on 160-series numbers. We provision the right series for each campaign.
Do AI voice calls need DND scrubbing and DLT registration?
Yes. Every lead list is scrubbed against the TRAI DND registry and your internal DND list before dialing, and DLT registration is handled with our telecom partners.
Why do outbound sales calls get marked as spam?
Common causes are shared numbers, too many attempts and calling outside sensible hours. Dedicated numbers, retry limits and calling windows reduce the risk.
Can we use our own telephony instead?
Yes, if your team runs lead management in its own dialer or CRM. See Bring your own telephony.
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Last updated 31 October 2026