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Telephony integration

AI voice agents on Plivo

Plivo is one of the carriers inside SquadStack.ai. Outbound AI calls run on Plivo lines alongside Exotel, Ozonetel and Acefone, with routing and failover handled by our platform. You do not need a Plivo account of your own.

At a glance

Category
Telephony carrier
Direction
Outbound calling
Account needed
No, provided by SquadStack.ai
Failover
Multi-carrier routing across Plivo, Exotel, Ozonetel and Acefone
Numbers
Dedicated numbers per client
Built by
SquadStack.ai telephony team

Why multi-carrier matters

Connectivity

Different carriers perform differently by region and time of day. Routing across several keeps connect rates steady.

Resilience

If one carrier has an outage, calls move to another without stopping your campaign.

One bill

Carrier lines, numbers and the dialer are part of the SquadStack.ai platform.

Security for every integration

SquadStack.ai is ISO 27001, ISO 27701 and SOC 2 Type II certified, and DPDP and TRAI compliant. Customer data stays in India on AWS Mumbai. Integrations run over TLS with bearer tokens and IP whitelisting on both sides, and personal details like Aadhaar and PAN are redacted before they reach the language model.

Certificates and security reports on our Trust Center

Frequently asked questions

Does SquadStack.ai support Plivo for voice AI in India?

Yes. Plivo is one of the carriers SquadStack.ai uses for outbound AI calls.

Do we need our own Plivo account?

No. Plivo lines are provided as part of the platform.

Which other carriers do you use?

Exotel, Ozonetel and Acefone, on SIP lines from Jio, Airtel and Tata.

Is telephony included in pricing?

Yes. The dialer, numbers and carrier lines are part of the platform.