Calls, WhatsApp, SMS, email and IVR in one workflow

SquadStack.ai runs every channel from one workflow builder. A call can lead to a WhatsApp message, a missed call can trigger an SMS, and the next call knows what happened on WhatsApp. The AI voice agent can also send WhatsApp messages and payment links while the customer is still on the line.

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At a glance

Through Gupshup, on our account or yours

SMS

Through Infobip

Email and IVR

Native workflow blocks

During the call

WhatsApp messages and payment links

Memory

One record across call, WhatsApp and app

Set up by

SquadStack.ai, on your behalf

Messaging integrations

Voice and WhatsApp in one flow

Gupshup

WhatsApp Business account

Customer data platforms

Trigger calls from app journeys

Workflow blocks

Every campaign runs on a workflow. Blocks connect through call outcomes, so an interested lead, a reschedule or a no-answer each go to the right next step.

Call and Voice Bot

Outbound and inbound AI calls with retries and routing.

WhatsApp and SMS

Nudges, links and reminders between calls.

Email and IVR

Confirmations, documents and inbound menus.

Lead Router and Webhook

Send leads to the right team or system at the right step.

Security for every integration

SquadStack.ai is ISO 27001, ISO 27701 and SOC 2 Type II certified, and DPDP and TRAI compliant. Customer data stays in India on AWS Mumbai. Integrations run over TLS with bearer tokens and IP whitelisting on both sides, and personal details like Aadhaar and PAN are redacted before they reach the language model.

Certificates and security reports on our Trust Center