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AI voice agents for Zendesk
SquadStack.ai connects AI voice agents to Zendesk. The agent answers support calls, resolves common queries, and creates or updates the Zendesk ticket with a summary and transcript. When a customer needs a person, the call goes to your team with the ticket ready.
At a glance
What moves between Zendesk and SquadStack.ai
From Zendesk
- Customer details and contact history
- Open tickets and their status
- Ticket changes that should trigger a follow-up call
Back to Zendesk
- A new ticket for every call that needs one
- Call summary and transcript link
- Outcome, next step and callback time
- Status updates on existing tickets
Where support teams use it
Inbound support calls
The agent answers, handles common questions, and logs the call as a ticket with a summary and transcript.
Escalation with context
When a query needs a person, the agent passes the call to your team with the ticket already filled in.
Follow-up and CSAT calls
When a ticket is resolved, the agent can call to confirm the fix or collect feedback, and record the answer.
How the Zendesk integration gets built
Map the fields
In a solutioning call we agree which Zendesk fields come in, what the agent writes back, and the outcome the campaign is measured on.
Build
A forward deployed engineer on your account builds the connection and the call workflow. There is no separate integration fee.
Test
We run a test campaign on real leads, check every field that syncs, and you sign off in UAT.
Ramp
Volume goes up in steps while we watch sync and outcomes. Most enterprise pilots go live in 2 to 3 weeks.
Who does what
Our team
- Field mapping and workflow design
- Building and testing the Zendesk connection
- The AI agent, scripts and call flows
- Monitoring sync once you are live
Your team
Admin or API access to Zendesk, a list of the fields that matter, test records, and someone to sign off in UAT.
Security for every integration
SquadStack.ai is ISO 27001, ISO 27701 and SOC 2 Type II certified, and DPDP and TRAI compliant. Customer data stays in India on AWS Mumbai. Integrations run over TLS with bearer tokens and IP whitelisting on both sides, and personal details like Aadhaar and PAN are redacted before they reach the language model.
Certificates and security reports on our Trust CenterFrequently asked questions
Can an inbound AI voice bot log calls in Zendesk?
Yes. Each call that needs a record becomes a new or updated Zendesk ticket with the summary, transcript link, outcome and next step.
Can the agent hand off to our Zendesk agents?
Yes. Calls that need a person are passed to your team, and the ticket already carries what was discussed.
Can it make outbound follow-up calls from Zendesk?
Yes. Ticket status changes can trigger follow-up calls, with results written back to the ticket.
Who builds the Zendesk integration?
Our team builds it through the Zendesk API during setup. Your team shares access and signs off in UAT.
Where is call data stored?
Customer data processed by SquadStack.ai stays in India on AWS Mumbai.
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Last updated 31 October 2026