Helpdesk integration

AI voice agents for Zoho Desk

SquadStack.ai connects AI voice agents to Zoho Desk. Support calls are logged as tickets with a summary, transcript link and outcome, and follow-up calls can start from ticket changes. Teams already on Zoho CRM can run sales and support calls on one setup.

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At a glance

What moves between Zoho Desk and SquadStack.ai

From Zoho Desk

Customer details and contact history
Open tickets and their status
Ticket changes that should trigger a follow-up call

Back to Zoho Desk

A new ticket for every call that needs one
Call summary and transcript link
Outcome, next step and callback time
Status updates on existing tickets

Where support teams use it

Inbound support calls

The agent answers, handles common questions, and logs the call as a ticket with a summary and transcript.

Escalation with context

When a query needs a person, the agent passes the call to your team with the ticket already filled in.

Follow-up and CSAT calls

When a ticket is resolved, the agent can call to confirm the fix or collect feedback, and record the answer.

How the Zoho Desk integration gets built

Map the fields

In a solutioning call we agree which Zoho Desk fields come in, what the agent writes back, and the outcome the campaign is measured on.

Build

A forward deployed engineer on your account builds the connection and the call workflow. There is no separate integration fee.

Test

We run a test campaign on real leads, check every field that syncs, and you sign off in UAT.

Ramp

Volume goes up in steps while we watch sync and outcomes. Most enterprise pilots go live in 2 to 3 weeks.

Who does what

Our team

Field mapping and workflow design
Building and testing the Zoho Desk connection
The AI agent, scripts and call flows
Monitoring sync once you are live

Your team

Admin or API access to Zoho Desk, a list of the fields that matter, test records, and someone to sign off in UAT.

Security for every integration

SquadStack.ai is ISO 27001, ISO 27701 and SOC 2 Type II certified, and DPDP and TRAI compliant. Customer data stays in India on AWS Mumbai. Integrations run over TLS with bearer tokens and IP whitelisting on both sides, and personal details like Aadhaar and PAN are redacted before they reach the language model.

Certificates and security reports on our Trust Center