Question 1

Is SquadStack a direct alternative to GreyLabs.ai?

Accepted Answer

For voice AI driving outbound sales conversion in BFSI or any consumer vertical, yes. For BFSI contact center automation across speech analytics, call audits, and structured flows like PIVC and renewals, GreyLabs’ platform is built for that broader job. The honest question is which job the platform is being hired for. GreyLabs automates BFSI contact center operations end to end. SquadStack drives outbound sales conversion at 3x lower CAC for India’s leading consumer brands, including the country’s biggest BFSI names like Upstox, AngelOne, BankBazaar, KreditBee, IIFL Finance, DMI Finance, and TATA AIG.

Question 2

GreyLabs is built specifically for BFSI. Won’t a vertical specialist always outperform a horizontal platform on banking and insurance use cases?

Accepted Answer

Specialization runs on two axes. GreyLabs specializes by vertical, doing many jobs inside BFSI including sales, service, collections, renewals, PIVC, speech analytics, and email analytics. SquadStack specializes by job, driving outbound sales conversion across BFSI, EdTech, E-Commerce, Travel, Healthcare, Automotive, and Logistics. For an outbound sales use case in BFSI, the deciding factor is training data: SquadStack is trained on 600M+ minutes of real outbound sales conversations across consumer verticals, while GreyLabs trains on BFSI service, collections, and call audit recordings. The model that has heard millions of cold outbound pitches converts better on cold outbound pitches than the model that has heard millions of service and audit calls, even when both are BFSI-aware.

Question 3

We already use GreyLabs for speech analytics or call audits. Should we run SquadStack for outbound sales?

Accepted Answer

Common pattern. Several BFSI institutions run speech analytics and quality assurance on their existing call operations, and SquadStack as the outbound voice AI agent that augments or replaces human callers on high-volume sales campaigns. The two products solve different problems and don’t conflict. GreyLabs analyzes and audits your contact center conversations. SquadStack runs your outbound sales floor at 3x lower CAC than human teams.

Question 4

How does a head-to-head POC against GreyLabs work?

Accepted Answer

The POC runs against actual sales KPIs: connectivity, qualified leads, conversion rate, CAC. SquadStack runs on the customer’s real campaign data and current baseline, with conversion as the contracted KPI. POC success rate has been 93% against an industry average of 25%, on outbound voice campaigns where conversion is the contracted KPI. GreyLabs’ voice agent product launched October 2025, with no published POC success rate on outbound sales conversion campaigns.

Question 5

GreyLabs has compliance built into the model layer for RBI, IRDAI, and SEBI. How does SquadStack compare on BFSI compliance?

Accepted Answer

SquadStack ships ISO 27001, ISO 27701, SOC 2 Type II, DPDP, and TRAI compliance at the platform layer, with RBI disclosure scripts and IRDAI alignment built into agent prompts at the deployment layer. Lending customers like KreditBee, IIFL Finance, DMI Finance, BankBazaar, and Kotak Mahindra Bank run live RBI-aligned outbound campaigns on SquadStack. The architectural difference is that GreyLabs treats compliance as a vertical product feature for BFSI, while SquadStack treats it as a deployment requirement that scales across BFSI, EdTech, E-Commerce, Travel, Healthcare, Automotive, and Logistics. For a BFSI buyer, both platforms can hit the compliance bar, so the question moves to what each platform optimizes for after compliance is satisfied: BFSI contact center breadth on GreyLabs’ side, outbound sales conversion depth on SquadStack’s side.

GreyLabs is a horizontal voice AI platform for banks and insurers.

SquadStack is the sales conversion engine for India's leading consumer brands.

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