We did not want to outsource our processes to a team we were not confident about.
SquadStack is offering a very unique service. We had never outsourced before or worked with remote telecallers. So, we were glad that the processes were seamless from the beginning.
We wanted a team who could deploy highly trained agents, set up audits, and have quality checks. SquadStack fulfilled all these needs.
Introduction
Making Surgeries Accessible & Affordable
Established in 2017 by Arjun Kumar, Sidharth Gurjar, and Arun Kumar, Medfin specializes in efficient daycare surgery by providing patients with the latest medical tools, top surgeons, and faster recovery at affordable prices.
Medfin believes in accessible healthcare to every individual in India. They assist with financial tracking, insurance, and essential hospital paperwork allowing patients to prioritize their health and recovery.
Challenges
Finding a Trustworthy & Highly Vetted Telecalling Team
A sensitive and specific domain, like healthcare, requires a highly trained and knowledgeable team to fulfill telecalling needs. Medfin sought a trustworthy partner who could grow and adapt to their lead flow and business requirements.
- Trained Telecallers
To outsource a vital part of their sales operations, Medfin wanted a partner that could provide screened, vetted, trained, and reliable telecallers who efficiently manage appointment calls and medical details. - Flexibility
They needed to find a solution that could scale up or down flexibly according to their lead flow and business requirements. - Analytics & quality
It was challenging to find a trustworthy team that offered an all-in-one telecalling solution, which includes deploying a team of highly qualified agents, training them in the healthcare domain, doing accurate quality checks, and providing in-depth analytics with complete visibility.
Solution
Growing with Confidence
Medfin leveraged SquadStack’s fully managed, trained, and continuously monitored telecalling team to increase connectivity and book more appointments.
- Transparency & Best-in-Class Analytics
SquadStack’s accurate data capture and easy-to-navigate analytics dashboard gave Medfin complete control and visibility over their campaign. - High-Quality Telecallers
SquadStack’s highly screened and vetted telecallers undergo a multi-step training program and are CEFR-certified. This helped Medfin equip itself with a trained and qualified team.
- Freedom to Scale
SquadStack has a usage-based pricing model that charges - productive connected minutes - and can adapt to a high variability in lead volume. Medfin could scale up or down as per their requirements with ease.
Curious to explore how SquadStack can be the perfect solution for your telecalling needs? Talk to us.
