Question 1

What is a Voice AI Agent?

Accepted Answer

A Voice AI Agent handles phone conversations the way a human telecaller would, listening, understanding intent in real time, responding in natural speech, and acting on outcomes like qualifying a lead, booking an appointment, or closing a sale. In India, production-grade Voice AI Agents handle Hindi, Hinglish, Tamil, Telugu, Kannada, Marathi, code-switching, interruptions, CRM integrations, and human handoff for the cases that need one. SquadStack runs 50 lakh Voice AI Agent calls a day for India's largest consumer brands, at 3x lower CAC than human teams.

Question 2

How do SquadStack Voice AI Agents work?

Accepted Answer

Every SquadStack call runs through a five-layer pipeline: ASR converts speech to text with sub-200ms latency, an NLU layer detects intent and sentiment, the dialogue engine generates the next response using SquadStack's proprietary LLM fine-tuned on 600 million minutes of Indian call center audio, a TTS layer converts the response to natural speech, and a telephony layer manages the call with SIP integration. The entire round-trip from hearing the caller to responding takes under 800 milliseconds. If the Voice AI Agent detects a scenario outside its scope, it hands off to a human agent with full context, so the customer never repeats themselves. You can hear live production calls on our homepage. If the Voice AI Agent sounds like it is drifting or looping, the Real Calls section above has live production recordings you can judge for yourself.

Question 3

Which Indian languages does your Voice AI Agent support?

Accepted Answer

SquadStack Voice AI Agents speak Hindi, English, Hinglish, Tamil, Telugu, Kannada, Marathi, Bengali, Gujarati, and Malayalam, with native code-switching. The speech models are trained on 600 million minutes of real Indian contact center audio, so the AI handles mid-sentence language switches the way your best agent does. Voice quality benchmarks at 4.85 MOS with sub-800ms latency across all supported languages.

Question 4

How do you handle RBI, TRAI, and DPDP compliance for BFSI deployments?

Accepted Answer

SquadStack is ISO 27001:2022, ISO 27701, SOC 2 Type II, DPDP-compliant, and undergoes annual third-party audits. For BFSI clients like Kotak Securities, AngelOne, and TATA AIG, the platform enforces TRAI DND and time-window rules, records and stores calls per RBI guidelines, masks PII end-to-end, and supports on-prem or VPC deployment for institutions that require data residency. Consent capture, opt-out handling, and audit trails are built into every campaign configuration.

Question 5

How fast can we get a pilot running?

Accepted Answer

Most enterprise pilots go live in 2 to 3 weeks, tested against your real campaign data and current human agent benchmarks. Our POC success rate is 93% compared to an industry average of 25%, so the pilot question isn't whether it works, it's how fast it scales.

Question 6

Is building voice AI in-house cheaper than using SquadStack?

Accepted Answer

It looks cheaper in year one, which is why many teams start there, but the hidden costs hit within 12 to 18 months. Indian-language speech models, sub-500ms latency at scale, and QA infrastructure for thousands of concurrent calls each need a team most consumer brands don't have, pulling engineers off revenue work. By the time an in-house build reaches production quality, SquadStack has already delivered the outcome.

Question 7

How is a Voice AI Agent different from IVR or chatbots?

Accepted Answer

Traditional IVR forces callers through keypad menus. Chatbots require typing. A Voice AI Agent holds a natural two-way phone conversation, understands intent in real time, adapts the flow mid-call, switches languages, handles interruptions, and takes actions like booking appointments or sending payment links. SquadStack Voice AI Agents handle 50 lakh calls a day where IVR and chatbots would fail. The result: 70 to 90% lead connectivity vs sub-30% on IVR menus.

Outcome-Driven Voice AI Agents for Sales in India

Voice AI Agents that drive revenue by giving every lead the best pitch, on their preferred channel, in their language.

50 Lakh+

AI Calls Daily

90%

Lead Connectivity

40%

More Conversions

3x

Lower CAC

Real Calls from Live Campaigns

Personal Loan Sales

Demat Account Opening- App Journey

Collections

Policy Renewal

Account Opening & KYC

Top-up Offer Nudges

Gold Loan Lead Qualification

KYC Drop-Chase

Credit Card Sales

EMI Collections

Lead Qualification & Appointment Booking

Lead qualification & Application Completion

Rider Hiring

Seller/Property Listing Completion

Buyer Lead qualification

Abandoned Cart

Order Taking

Delivery update

Lead Qualification

Counselling Session Booking

Rider Onboarding

NDR/RTO Resolution

Appointment Booking

Lead Qualification

Order Taking

Rider Hiring

Feedback Call

Proven Outcomes for India’s Leading Brands

15%

20%

90%

30%

85%

25%

70%

2x

1.3x

1.2x

3x

3.2x

85%

60%

90%

40%

First Voice AI Agent to Pass the Turing Test for Contact Centers

In blind tests, 81% of BFSI leaders thought it was human. It’s also matching or beating human agents on naturalness, performance, and efficiency in live campaigns.

The Complete Sales Stack for Consumer Brands

Lead Intelligence

Humanoid AI Agent

Omnichannel Engagement

Quality Monitoring

ROI Optimizer

Voice of Customer Insights

Control Tower

SquadStack.ai vs Others

Enterprise-Grade Security & Compliance

Seamless Integration with Your Existing Stack

Latest from our Think Tank

Frequently Asked Questions

What is a Voice AI Agent?

How do SquadStack Voice AI Agents work?

Will your AI agents actually sound human, or will customers hang up?

Which Indian languages does your Voice AI Agent support?

How do you handle RBI, TRAI, and DPDP compliance for BFSI deployments?

How quickly can we go live, and what does a pilot look like?

Is building voice AI in-house cheaper than using SquadStack?

How is a Voice AI Agent different from IVR or chatbots?

Ready to outperform

your best caller and every other voice AI vendor?