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Add an AI voice call to your CDP journeys
SquadStack.ai connects to CleverTap, MoEngage, WebEngage and Netcore. When a user drops off in your app, a journey step can hand them to an AI voice agent who calls at the right time, in their language, and the outcome flows back so the next step knows what happened.
At a glance
Where CDP-triggered calls help
Loan and KYC drop-offs
A user stops at document upload or e-KYC. The agent calls, helps them past the step and sends a link to continue.
Cart and checkout abandonment
A high-value cart is left behind. The agent calls to answer the question that stopped the purchase.
Activation
A new account has not been used. The agent walks the user through the first transaction or trade.
How it works
Journey step
Your CDP journey sends the user and their context to SquadStack.ai when they hit a drop-off point.
Call
The AI voice agent calls in the user's language, knowing where they stopped.
Follow-up
WhatsApp or SMS goes out from the same flow if the user wants a link.
Outcome
The result goes back so the next step of the journey can act on it.
Security for every integration
SquadStack.ai is ISO 27001, ISO 27701 and SOC 2 Type II certified, and DPDP and TRAI compliant. Customer data stays in India on AWS Mumbai. Integrations run over TLS with bearer tokens and IP whitelisting on both sides, and personal details like Aadhaar and PAN are redacted before they reach the language model.
Certificates and security reports on our Trust CenterFrequently asked questions
How do you trigger AI calls from CleverTap, MoEngage or WebEngage journeys?
A journey step sends the user to SquadStack.ai through an API or webhook. The agent calls with the drop-off context, and the outcome is sent back for the next step.
How do you call app users who abandon a loan or KYC journey?
Set the drop-off as a trigger in your CDP. The agent calls within the window you choose, helps the user past the step and sends a link on WhatsApp if needed.
Does Netcore work too?
Yes. Netcore connects the same way through its journey and API features.
Who sets up the CDP integration?
Our forward deployed engineer, during setup. Your growth team defines the journeys and triggers.
Can we choose when the agent calls?
Yes. Timing, retries and calling windows are set per campaign and follow TRAI calling rules.
Related integrations
Last updated 31 October 2026