Pushes for the next step on every call: qualification, callback, or close. Doesn't resolve and end.
Built for ticket deflection, FAQ resolution, and inbound query handling.
Holds 30+ turns of objection handling without losing the thread or repeating itself.
Voice tuned for English-first global support contexts, not Indian sales conversations.
Adapts mid-call when leads switch between Hindi, English, or regional dialects.
Optimized for resolution and containment metrics, not conversion or persuasion.
Reads the lead's CRM history in the first second, opens calibrated to who they are.
Generic enterprise voice library, not trained on the energy of a sales pitch.
Calm under pushback. Negotiates instead of escalating.
Call ends when the support workflow ends.



























Capabilities
SquadStack.ai
GreyLabs.ai
Focus
SquadStack.ai:
Driving sales conversions and lowering CAC across consumer brands, including BFSI lending, broking, and insurance
GreyLabs.ai:
Voice AI and speech analytics for banks, insurers, and NBFCs
Scale
SquadStack.ai:
40 lakh+ AI sales calls daily for India's leading consumer brands
GreyLabs.ai:
Decent volume but only across BFSI institutions
Performance
SquadStack.ai:
90% connectivity, 40% more conversions, 3x lower CAC vs human agents
GreyLabs.ai:
Quality assurance, compliance scoring, and operational efficiency for BFSI contact centers only
POC Success Rate
SquadStack.ai:
93%
GreyLabs.ai:
Below industry average of 25%
Speech Models
SquadStack.ai:
Trained on 600M+ minutes of real Indian outbound sales conversations across Hinglish, Tanglish, and regional code-mixing
GreyLabs.ai:
Trained on BFSI service, collections, and call audit recordings, tuned for compliance and analytics, not outbound sales conversations
Naturalness
SquadStack.ai:
World's first Voice AI to pass the Turing Test, 81% of 1,563 participants couldn't distinguish AI from human
GreyLabs.ai:
Flat, robotic voice tuned for structured BFSI flows
Channels
SquadStack.ai:
Call + WhatsApp + SMS + In-App, with cross-channel memory persistence so leads never repeat themselves
GreyLabs.ai:
Voice agent + speech analytics + email analytics, optimized for BFSI contact center workflows
A/B testing
SquadStack.ai:
Built-in controlled experiments on voice, prompt, channel sequence, and timing through the Optimize engine
GreyLabs.ai:
No A/B testing capability
Long Conversations
SquadStack.ai:
No drift on even 30-turn complex sales calls
GreyLabs.ai:
Built for structured BFSI flows that follow predefined steps
Compliance
SquadStack.ai:
ISO 27001, ISO 27701, SOC 2 Type II, DPDP, TRAI-compliant, with RBI disclosure scripts and IRDAI alignment for BFSI deployments
GreyLabs.ai:
RBI, IRDAI, and SEBI alignment baked into the model layer for BFSI buyers
Best Fit For
SquadStack.ai:
Enterprises optimizing outbound sales, lead qualification, and conversion at scale across BFSI, EdTech, E-Commerce, Travel, Healthcare, Automotive, and Logistics
GreyLabs.ai:
Banks, insurers, NBFCs, and broking firms automating BFSI contact center operations across sales, service, collections, renewals, and PIVC
You're driving outbound sales conversion at scale, either in BFSI or Non- BFSI.
You're a bank, insurer, NBFC, or broking firm automating BFSI-specific flows.
You need voice AI that holds 30+ turnopen-ended sales conversations across Hindi, Tanglish, Hinglish, and regional code-mixing.
Your buying lens is compliance, auditability, and quality assurance scoring.
You need persistent memory across Call, WhatsApp, SMS, and in-app.
You want speech analytics, email analytics, and voice agents on a single BFSI platform.
Your KPIs are connectivity, qualified leads, conversion rate, and CAC.
You're scoping a BFSI-only deployment with no cross-vertical expansion plans.
You want a team of forward-deployed engineers owning your business metrics.

For voice AI driving outbound sales conversion in BFSI or any consumer vertical, yes. For BFSI contact center automation across speech analytics, call audits, and structured flows like PIVC and renewals, GreyLabs' platform is built for that broader job. The honest question is which job the platform is being hired for. GreyLabs automates BFSI contact center operations end to end. SquadStack drives outbound sales conversion at 3x lower CAC for India's leading consumer brands, including the country's biggest BFSI names like Upstox, AngelOne, BankBazaar, KreditBee, IIFL Finance, DMI Finance, and TATA AIG.
Specialization runs on two axes. GreyLabs specializes by vertical, doing many jobs inside BFSI including sales, service, collections, renewals, PIVC, speech analytics, and email analytics. SquadStack specializes by job, driving outbound sales conversion across BFSI, EdTech, E-Commerce, Travel, Healthcare, Automotive, and Logistics. For an outbound sales use case in BFSI, the deciding factor is training data: SquadStack is trained on 600M+ minutes of real outbound sales conversations across consumer verticals, while GreyLabs trains on BFSI service, collections, and call audit recordings. The model that has heard millions of cold outbound pitches converts better on cold outbound pitches than the model that has heard millions of service and audit calls, even when both are BFSI-aware.
Common pattern. Several BFSI institutions run speech analytics and quality assurance on their existing call operations, and SquadStack as the outbound voice AI agent that augments or replaces human callers on high-volume sales campaigns. The two products solve different problems and don't conflict. GreyLabs analyzes and audits your contact center conversations. SquadStack runs your outbound sales floor at 3x lower CAC than human teams.
The POC runs against actual sales KPIs: connectivity, qualified leads, conversion rate, CAC. SquadStack runs on the customer's real campaign data and current baseline, with conversion as the contracted KPI. POC success rate has been 93% against an industry average of 25%, on outbound voice campaigns where conversion is the contracted KPI. GreyLabs' voice agent product launched October 2025, with no published POC success rate on outbound sales conversion campaigns.
SquadStack ships ISO 27001, ISO 27701, SOC 2 Type II, DPDP, and TRAI compliance at the platform layer, with RBI disclosure scripts and IRDAI alignment built into agent prompts at the deployment layer. Lending customers like KreditBee, IIFL Finance, DMI Finance, BankBazaar, and CreditMantri run live RBI-aligned outbound campaigns on SquadStack. The architectural difference is that GreyLabs treats compliance as a vertical product feature for BFSI, while SquadStack treats it as a deployment requirement that scales across BFSI, EdTech, E-Commerce, Travel, Healthcare, Automotive, and Logistics. For a BFSI buyer, both platforms can hit the compliance bar, so the question moves to what each platform optimizes for after compliance is satisfied: BFSI contact center breadth on GreyLabs' side, outbound sales conversion depth on SquadStack's side.