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AI voice agents for Sprinklr Service
SquadStack.ai connects AI voice agents to Sprinklr Service for brands that run customer service on Sprinklr. The agent handles calls, logs each one as a case with a summary and transcript, and passes complex issues to your team with the case ready.
At a glance
What moves between Sprinklr Service and SquadStack.ai
From Sprinklr Service
- Customer details and contact history
- Open cases and their status
- Case changes that should trigger a follow-up call
Back to Sprinklr Service
- A new case for every call that needs one
- Call summary and transcript link
- Outcome, next step and callback time
- Status updates on existing cases
Where support teams use it
Inbound support calls
The agent answers, handles common questions, and logs the call as a case with a summary and transcript.
Escalation with context
When a query needs a person, the agent passes the call to your team with the case already filled in.
Follow-up and CSAT calls
When a case is resolved, the agent can call to confirm the fix or collect feedback, and record the answer.
How the Sprinklr Service integration gets built
Map the fields
In a solutioning call we agree which Sprinklr Service fields come in, what the agent writes back, and the outcome the campaign is measured on.
Build
A forward deployed engineer on your account builds the connection and the call workflow. There is no separate integration fee.
Test
We run a test campaign on real leads, check every field that syncs, and you sign off in UAT.
Ramp
Volume goes up in steps while we watch sync and outcomes. Most enterprise pilots go live in 2 to 3 weeks.
Who does what
Our team
- Field mapping and workflow design
- Building and testing the Sprinklr Service connection
- The AI agent, scripts and call flows
- Monitoring sync once you are live
Your team
Admin or API access to Sprinklr Service, a list of the fields that matter, test records, and someone to sign off in UAT.
Security for every integration
SquadStack.ai is ISO 27001, ISO 27701 and SOC 2 Type II certified, and DPDP and TRAI compliant. Customer data stays in India on AWS Mumbai. Integrations run over TLS with bearer tokens and IP whitelisting on both sides, and personal details like Aadhaar and PAN are redacted before they reach the language model.
Certificates and security reports on our Trust CenterFrequently asked questions
Does an AI voice agent work with Sprinklr for customer service?
Yes. SquadStack.ai connects to Sprinklr Service through its API, so calls handled by the agent are logged as cases with a summary and transcript.
Can Sprinklr case updates trigger calls?
Yes. Status changes can start follow-up or feedback calls, with the result written back.
Who builds the Sprinklr integration?
Our forward deployed engineer builds it during setup. Your team provides API access and test records.
Does it replace our Sprinklr agents?
No. It takes the first line of calls and repetitive follow-ups, and passes conversations that need a person to your team.
Where is the data stored?
Customer data processed by SquadStack.ai stays in India on AWS Mumbai.
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Last updated 31 October 2026