80+ Customer Care Scripts + AI Agent Customer Support Scipts

Use these 80+ customer care call scripts to deliver faster, smarter, and more personal support that keeps customers coming back. Good customer service builds your brand identity and trust among other competitors. 83% of customers stay loyal after good service. 65% switch to another brand after bad service. 73% expect you to offer a personal experience. Your customers want real conversations, not fixed replies. They want you to understand their problem and fix it fast.

Best Customer call center support scripts give your team the words, structure, and flow to handle calls, chats, and emails with confidence. They make sure every customer gets the same high standard of service, no matter who answers.

Well-crafted customer service scripts are the backbone of effective AI-based voice interactions. They help AI-based voice agents greet customers naturally, build trust, and quickly understand the intent of the conversation. With the right scripts, AI can handle common scenarios such as inquiries, complaints, payments, and bookings. In this guide, we have shared over 80 examples you can use right away, plus tips to adapt them for your industry and train your team to sound natural. Let’s get started.

What Are Customer Care Scripts?

Customer care scripts are pre-written responses that guide your support team during calls, chats, and emails. They outline what to say, how to say it, and in what order, so customers get consistent and professional service every time they reach out. Think of them as a playbook for handling everyday and complex service situations.

A good customer care call script covers the basic points like greetings, key questions, and closing statements while allowing agents to change their tone and language to match the mood of customers. This keeps the conversation natural while still following a proven structure.

Benefits of Using the Best Customer Care Call Scripts For Business

Customer care calling scripts save your callers and customers time. When agents don’t have to think of responses on the spot, they can handle calls and chats faster. This reduces wait times and lets your team serve more customers without sacrificing quality. Faster responses also make customers feel valued, which improves satisfaction.

AI-powered voice agents are transforming customer service by handling routine queries, resolving issues instantly, and providing 24/7 assistance. These AI voice agents should have customer service scripts that need to sound natural, empathetic, and structured so that the scripts cover different common service scenarios. Below, we have shared the top benefits of using customer care call scripts for business.

Faster Onboarding for New Agents

New hires can start handling customer interactions sooner when they have scripts to follow. This shortens the learning curve and reduces training costs.

Better Handling of High-Pressure Situations

Scripts give agents a prepared response for challenging calls, such as dealing with angry customers or sensitive issues, reducing stress and mistakes.

Improved First-Contact Resolution

With clear instructions on what to ask and say, agents can solve problems in the first conversation without needing follow-ups.

Easier Quality Monitoring

Managers can compare actual conversations to scripts to check if agents are following best practices, making performance reviews more straightforward.

Support for Multichannel Consistency

Whether the customer contacts you by phone, email, or chat, scripts help keep the tone and quality consistent across every channel.

How to Write an Effective Customer Care Script For Humans and AI Voice Agents?

When it comes to developing an excellent customer care script, it’s about more than just words on a page. A well-constructed customer care script provides a framework for the interaction that builds trust and customer relationships for the organisation, while protecting the organisation with a consistent level of service.

The principles for developing a great script are similar for a live human representative or an AI voice agent: being clear, empathetic, and adaptable. Being able to develop customer care scripts allows one to create structured messaging but still retain flexibility for an organic conversation with customers, making sure they are all heard, understood, and valued.

Understand Customer Needs & Pain Points

When writing any script or format, it is crucial to understand who your customers are, what issues they are facing, and what they expect from your service. Review call logs, surveys, and customer feedback to identify common challenges. This will allow you to develop well-informed scripts that address a customer’s primary concerns clearly, allowing you to make every interaction valuable.

Keep the Language Friendly & Simple

Whether for humans or AI voice agents, the script’s tone should be conversational, approachable, and easy to understand. Avoid jargon and overly technical terms unless the audience is familiar with them. Keep it clear, simple language ensures customers can quickly grasp solutions without feeling confused or overwhelmed.

Personalise Whenever Possible

Generic responses can make your customers feel like you, as a company, are not interested in them, and they are just another number for your company. AI voice agents can use CRM data to add this touch. In contrast, human agents can naturally adapt based on the conversation flow.

Example: Personalised Customer Care Script: Order Status Inquiry (E-commerce)

AI Agent:
“Hello [Customer Name], welcome back to [Company Name]. I see you recently placed an order for the [Product Name] on [Date]. Would you like me to give you the latest update on that order?”

Customer: “Yes, please.”

AI Agent:
“Great! Your order #[Order ID] is currently out for delivery and should reach you by [Delivery Date]. I’ll also send you a tracking link via SMS. Would you like me to notify you when it’s 30 minutes away?”

Use Empathy in Every Interaction

Train human agents and program AI agents to acknowledge the customer’s emotions before moving to solutions, because if your customer feels comfortable, you will surely get positive results from the conversation.

Simple phrases like

“I understand how frustrating this must be” can help relax the tension and build trust.

Add Flexible Responses for Different Scenarios

Scripts should be capable of adapting to various situations, ranging from simple FAQs to complex troubleshooting. Use several possible branching paths into AI scripts and provide human agents with possible phrasing options. This flexibility will allow the responses to feel more natural and appropriate to the customer’s issue rather than sounding forced.

Top Common Mistakes to Avoid When Developing Customer Service Scripts

The most common mistake is treating the scripts as must-follow instructions instead of using them as guides that you can use according to the situation and customer mood.

When developing customer service scripts for AI voice agents, businesses often make mistakes that limit the effectiveness of conversations. One standard error is using a robotic or overly formal tone. Using a robotic tone makes interactions feel cold and unnatural.

Using a Robotic or Overly Formal Tone

• For AI: Robotic or stiff language makes conversations feel unnatural.
• For Humans: Overly scripted or formal delivery prevents genuine connection.

Use short, simple, and friendly sentences. Encourage a conversational tone that feels human and approachable.

Ignoring Personalised Scripts

• For AI: Generic replies without customer data (name, history, preferences) feel cold.
• For Humans: Reading from a script without tailoring responses makes customers feel unvalued.

Scripts should pull in customer details and context, helping build trust and stronger relationships.

Not Accounting for Multiple Intents

• For AI: Customers may interrupt, change topics, or combine queries, rigid flows break here.
• For Humans: Agents sometimes stick too strictly to the script instead of adapting.

Build branching dialogues for AI and coach human agents to handle unexpected inputs naturally.

Lack of Empathy in Complaint Handling

• For AI: Cold, direct responses damage the brand image.
• For Humans: Rushed replies without acknowledgment frustrate customers further.

Add empathetic phrases like “I’m sorry to hear that” before offering solutions to show care and understanding.

Overloading with Information

• For AI: Long, complex responses overwhelm customers.
• For Humans, reading lengthy paragraphs makes conversations tiring.

Break information into small, digestible chunks, and provide options to continue or dive deeper.

No Escalation Path

• For AI: Leaving customers stuck when an issue is too complex.
• For Humans: Not knowing when to involve a supervisor or specialist.

Always provide a clear escalation option—AI should connect to a human, and humans should know when to escalate internally.

Not Testing in Real Conversations

• For AI: Scripts may look good in design, but fail in live calls.
• For Humans, without role-play and mock calls, delivery sounds unnatural.

Test scripts with real interactions, collect feedback, and refine continuously for both AI and human teams.

Types of Customer Care Scripts

Different customer interactions need different approaches. Using the correct type of script helps your team respond faster, stay consistent, and sound natural. Each type has a specific purpose and works best in certain channels or situations.

Phone Call Scripts

These scripts guide agents through live conversations. They include greetings, key questions, troubleshooting steps, and closing statements. Phone scripts help agents stay organised and ensure they don’t miss critical information. They also make conversations feel professional while giving space to adapt to the customer’s tone.

Download Sample AI-Based Phone Call Script

Live Chat Scripts

Live chat requires fast, clear responses. Scripts for chat include concise answers, step-by-step instructions, and links to guides or resources. That helps agents solve problems quickly without leaving the customer waiting in line. Chat scripts also ensure that responses remain consistent even during busy hours.

Sample Live Chat Script for Loan Sales

Agent ({{agent_name}}):
Hi {{lead_name}}, good day 👋 Am I speaking with you?

Lead: Yes.

Agent:
🎉 Congratulations! You have a pre-approved personal loan offer of {{lead_metadata.loan_amount}} rupees, with zero processing fee.

Agent:
Would you like to proceed with this loan offer?

Lead: Yes.

Agent:
Great! I’ll send you the loan application link on WhatsApp.
Would you prefer to complete it yourself, or should I arrange a callback to guide you?

Lead: Callback.

Agent:
Fine, our agent will call you soon. Thanks for your time! Wishing you a wonderful day ahead 😊 (hangup_call)

Email Response Scripts

Email scripts offer structures to help agents quickly provide appropriate written responses. In particular, email scripts help agents understand what to say in writing, how to say it, and whether the tone is relevant and appropriate in a business context.

Social Media Scripts

Social media scripts help agents respond to comments, messages, or complaints on platforms like Facebook, Instagram, and Twitter. They ensure that your brand voice stays consistent online and that responses are timely, polite, and accurate. These scripts are especially useful for handling public complaints or questions.

AI & Voice Bot Scripts

AI and voice bot scripts teach automated systems to respond to standard inquiries. It standardises customer interactions and is designed to influence the AI to be polite, respond accurately, and escalate to a human agent for complex, complicated matters. Using AI and voice bot scripts will increase the speed of response delivery, give human agents the time to respond to complex, difficult cases, and provide repeatable customer service at scale.

80+ Customer Care Script Examples (With AI Agent Use Cases)

Dealing with New Customers Scipts

1. “Good morning/afternoon, and welcome to [Company Name]! My name is [Agent Name], and I’m here to assist you. What can I help you with today?”
2. “Hello [Customer Name]! Thank you for calling [Company Name]. Before we begin, may I have your full name and phone number, please?”
3. “Hi [Customer Name], thank you for choosing [Company Name]! I noticed you recently purchased our [Product Name]. Do you need help getting started?”
4. “Welcome to [Company Name], [Customer Name]! As a first-time customer, would you like me to give you a quick overview of our services?”
5. “Hello! You’ve reached [Company Name]. I’m [Agent Name]. How can I make your first experience with us smooth today?”

Handling Angry Customers Scipts

1. “I’m sorry to hear that you’re upset, [Customer Name]. I want to resolve this for you right away. Could you please share the issue?”I completely understand your frustration. Let’s work together to fix this. Can you confirm your order number, please?”
2. “Thank you for being honest about your experience, [Customer Name]. Let me escalate this to the right team immediately.”
3. “I hear your concern, and I want to assure you that we will resolve this. Can I walk you through the next steps?”
4. “I apologize for the inconvenience. To make it right, I’d like to offer [solution/compensation]. Would that work for you?”

Order & Billing Queries Scipts

1. “Hello [Customer Name], I see your payment for [amount] was received successfully. Do you want me to email you a copy of the invoice?”
2. “Your order [Order Number] is currently in transit and should arrive by [Date]. Would you like me to share live tracking details?”
3. “I understand you have a billing question. Could you provide me with the last four digits of your payment card for verification?”
4. “I can confirm your subscription renewal on [Date]. Would you like to update your payment method?”
5. “I see that your refund request is being processed. It should reflect in your account within [X days].”

Technical Support Scipts

1. “Hi [Customer Name], can you please describe the issue you’re facing step by step so I can better guide you?”
2. “Let’s try a quick troubleshooting step: please restart your device and let me know if the error still appears.”
3. “I’ve created a support ticket with ID [Ticket Number]. Our technical team will review it within [X hours].”
4. “I can walk you through the setup process right now. Are you in front of your device?”
5. “This seems to need expert attention. I’ll escalate it to our senior technician and update you shortly.”

Follow-Up & Retention Scipts

1. “Hi [Customer Name], this is [Agent Name] from [Company Name]. Just checking in — how’s your experience with our [Product/Service] so far?”
2. “We noticed you haven’t used [Product Feature] in a while. Would you like me to guide you through it again?”
3. “Thank you for staying with us, [Customer Name]! As a token of appreciation, we’d like to offer you [discount/benefit].”
4. “We’d love to hear your feedback on your recent purchase. May I send you a quick survey link?”
5. “I see you’ve been a loyal customer for [X years]. Would you like me to walk you through some exclusive upgrades available to you?”

Chat & Email Responses Scipts

1. “Hi [Customer Name], thank you for reaching out to us via chat. How may I assist you today?”
2. “We’ve received your email regarding [Issue]. Issuesupport team will get back to you within [X hours].”
3. “Can you please confirm your order number so we can provide an accurate update?”
4. “Thanks for your patience, [Customer Name]. I’ve looked into your request and here’s what we can do…”
5. “We’ve resolved your issue. Could you please confirm if everything is working fine now?”

Complaint Resolution Scipts

1. “I understand this has been frustrating. Can I confirm the issue details to ensure it doesn’t happen again?”
2. “Your feedback is important. I’ve escalated this to our complaint handling team with ID [Reference Number].”
3. “We sincerely apologize. To make this right, we’d like to offer [Discount/Free Service].”
4. “I’ve documented your concern and shared it with our quality team. May I also follow up with you once it’s resolved?”
5. “I assure you, [Customer Name], we’re taking this seriously. Would you like me to call you once the fix is applied?”

Sales & Upselling Scipts

1. “Thank you for purchasing [Product Name]! Did you know we also have [Complementary Product] that many customers find helpful?”
2. “Hi [Customer Name], based on your current plan, you may save [X%] by upgrading to [New Plan]. Would you like details?”
3. “I see you’ve shown interest in [Product Feature]. Would you like a quick demo?”
4. “We’re running a special offer on [Product/Service]. Would you like me to share the details?”
5. “Would you like me to help you bundle [Product A] with [Product B] for better savings?”

Top AI Agent Use Cases Scipts

1. “Hello [Customer Name], this is your AI assistant from [Company Name]. I can help you confirm your appointment right now — is [Date/Time] still good for you?”
2. “Hi [Customer Name], I’m your virtual agent. You requested product information — do you want details on pricing, features, or setup?”
3. “This is [Company AI Agent]. I noticed you left items in your cart. Would you like me to help complete the checkout?”
4. “Hello [Customer Name], I’m reaching out with a special upgrade offer tailored to your current plan.”
5. “Hi, I can provide your current account balance and billing cycle instantly. Would you like me to share it?”
6. “This is your 24/7 AI assistant. I see your last support ticket was closed. Is everything working fine now?”
7. “I can schedule a callback from a human specialist if needed. Would you like me to arrange that?”
8. “Hello, this is [Company AI Agent]. Would you like a free sample script emailed to you?”
9. “I can guide you through troubleshooting by giving step-by-step instructions. Do you want me to start now?”
10. “I’m your AI onboarding assistant. Would you like me to explain how to set up [Product Name] in under 5 minutes?”

Retail & E-commerce Scripts

When it comes to retail or e-commerce, customer inquiries usually involve products, orders, and returns. In addition, personalised recommendations can drive customer satisfaction and improve future purchases.

Product Inquiry Scipts

1. Greeting: “Hello [Customer Name], thank you for reaching out to [Company Name]!”
2. Acknowledge Need: “I see you’re interested in [Product Name].”
3. Availability: “It’s currently available in [Color/Size/Variant].”
4. Clarify: “Do you want me to check stock in your nearest location or only for online purchase?”
5. Personalize: “Based on your past orders, you may also like [Related Product].”
6. Assist Next Step: “Would you like me to add this to your cart or guide you through checkout?”
7. Closing: “I’ll stay with you until the order is confirmed so everything goes smoothly.”
   
   

Order Status Scipts

1. Greeting: “Hi [Customer Name], I understand you’d like to check your order status.”
2. Collect Info: “Could you please confirm your order number for me?”
3. Update: “I’ve checked the system — your order [#12345] has been shipped.”
4. Delivery Timeline: “It should arrive by [Date].”
5. Support Option: “Would you like me to send you the tracking link now?”
6. Proactive Help: “I can also set up SMS/email updates so you don’t have to check manually.”
7. Closing: “Is there anything else I can assist you with today?”
   
   

BFSI (Banking, Financial Services, Insurance) Scipts

For BFSI, precision and trust are crucial. Scripts must reassure customers while providing accurate information on accounts, transactions, loans, and policies. Empathy is key when handling complaints or sensitive financial issues. Using structured responses ensures clarity and compliance with regulations.

Account Inquiry Scipts

1. Greeting: “Hello [Customer Name], thank you for contacting [Bank Name].”
2. Security Step: “For security, can you confirm your date of birth or registered mobile number?”
3. Clarify Need: “Would you like your account balance, recent transactions, or both?”
4. Provide Info: “Your current balance is [Amount], and your last 3 transactions were [X, Y, Z].”
5. Proactive Add-On: “I can also help set up SMS/email alerts for future transactions.”
6. Confirm: “Does this answer your question fully?”
7. Closing: “Thank you for banking with us — we’re here 24/7 for your support.”
   
   

Fraud or Unauthorized Transaction Scipts

1. Greeting: “Hi [Customer Name], I see you’ve reported an unusual transaction.”
2. Empathy: “I completely understand how concerning this must be.”
3. Verification: “Let’s confirm the transaction details — on [Date], for [Amount], at [Merchant].”
4. Action: “I’ll immediately block this transaction and secure your account.”
5. Next Step: “We’ll issue you a replacement card within [X] business days.”
6. Proactive Offer: “Would you like to enable real-time fraud alerts to prevent future issues?”
7. Closing: “Rest assured, we’ll keep you updated until this case is fully resolved.”
   
   

Telecom Scipts

Telecommunications customers usually call about service issues, billing questions, or picking a different plan! Call scripts must be transparent, solutions-focused, and proactive in troubleshooting. When writing a script, it is essential to avoid excessive details and use everyday language.

We can help minimise confusion by using everyday language when explaining technical details. The desire to stay connected to friends and family can also spur customer loyalty when we provide innovative alternatives or better match a customer to a plan.

Service Issue Reporting Scipts

1. Greeting: “Hi [Customer Name], I see you’re experiencing [Service Issue].”
2. Acknowledge: “I understand how important it is to stay connected.”
3. Troubleshoot Step 1: “Let’s try restarting your device or modem.”
4. Troubleshoot Step 2: “If that doesn’t work, I’ll check the network status in your area.”
5. Alternative: “We can also reset your connection from our end right now.”
6. Proactive Help: “Would you like me to schedule a technician visit if this persists?”
7. Closing: “I’ll stay with you until we confirm your service is restored.”
   
   

Billing Inquiry Scipts

1. Greeting: “Hello [Customer Name], thank you for contacting [Provider Name].”
2. Identify Need: “You’d like to check your bill for [Month], correct?”
3. Details: “The total is [Amount], broken down as: [Service Fee], [Data], [Extras].”
4. Clarify: “Would you like me to explain these charges in detail?”
5. Payment Help: “I can guide you through available payment options.”
6. Proactive Offer: “Would you like to set up autopay to avoid missing future payments?”
7. Closing: “Your account is secure, and payment can be completed in just a few clicks.”
   
   

SaaS & IT Services Scipts

SaaS and IT support often deal with technical queries and software issues. Scripts should guide users step by step, providing clear instructions and escalation paths when needed. Maintaining patience and a structured approach ensures users feel supported. Proactive follow-ups prevent repeated tickets and improve satisfaction.

Technical Support – Login Issue

1. Greeting: “Hi [Customer Name], I see you’re having trouble logging in.”
2. Acknowledge: “Don’t worry, I’ll help you regain access quickly.”
3. Step 1: “Let’s reset your password — I’ve sent a reset link to your email.”
4. Step 2: “Once updated, try logging in again and let me know if it works.”
5. Alternative: “If the issue persists, I can reset access from my side.”
6. Proactive: “Would you like me to enable 2FA to make login more secure?”
7. Closing: “I’ll follow up shortly to confirm everything is working smoothly.”
   
   

Healthcare & Wellness Scipts

Empathy and clarity are the two primary considerations when communicating in the healthcare and wellness industry. Scripts have to be constructed to handle basic appointments, medical questions, and sensitive patient questions. Clear communication creates trust while remaining compliant with appropriate privacy regulations. Providing direction and reassurance enables patients to feel supported throughout their healthcare experience.

Appointment Scheduling Scipts

1. Greeting: “Hi [Patient Name], thank you for contacting [Clinic/Hospital].”
2. Clarify Need: “You’d like to book an appointment with [Doctor/Specialist], correct?”
3. Options: “We have availability on [Date/Time options]. Which works best for you?”
4. Confirmation: “Great, I’ve scheduled your appointment for [Final Date/Time].”
5. Prep Info: “Please bring your ID and any prior medical reports.”
6. Proactive: “Would you like me to set up an SMS/email reminder 24 hours before?”
7. Closing: “We look forward to seeing you — your health is our priority.”
   
   

Follow-Up on Treatment Scipts

1. Greeting: “Hi [Patient Name], this is [Clinic Name], following up on your recent treatment.”
2. Empathy: “We hope you’re feeling better.”
3. Check Progress: “Are you experiencing improvements or any concerns?”
4. Advice: “If symptoms persist, we recommend scheduling a follow-up appointment.”
5. Proactive Help: “I can connect you with a nurse/doctor right now if needed.”
6. Additional Support: “Would you like resources or lifestyle tips to assist recovery?”
7. Closing: “We’ll continue to monitor your progress — your well-being matters to us.”

How to Write a Prompt and Tellecalling For an AI Voice Agent?

Define the Call Objective

Clearly state what the AI agent must achieve.

Example: “Offer a pre-approved loan to the lead, collect interest confirmation, and share the application link.”

Map Core Scenarios

Break down every possible customer response into scenarios.

• Fallbacks: Can’t hear/didn’t understand / off-topic.
• Main offer journey: Pitch, handle interest, objections, FAQs, close.
• Escalation: Unresolved issues, agent callback.

Write Tone & Style Guidelines

Decide the personality of the AI agent:

• Friendly, clear, empathetic, professional.
• Avoid sounding robotic → use natural conversational fillers (e.g., “I see,” “Got it,” “No problem,”).
• Mix English + regional language where needed.

Script Conversation Flows

For each scenario, write:

1. Opening line/pitch
   
   • “Hello {{lead_name}}, this is a quick call from XYZ Brand regarding a pre-approved personal loan.”
2. Response handling (branching logic)
   
   • Interested → explain offer → share link → confirm closure.
   • Not interested → probe reason → offer counter value → close politely.
   • Objections → use predefined rebuttals.

Build Objection-Handling Library

Anticipate FAQs & objections (interest rate, hidden charges, scam concerns, etc.)

• Example: “I already have a loan.” → “This could help consolidate on better terms. Want to check if it saves you money?”

Insert Dynamic Variables

Make prompts personalized with placeholders:

• Example: “You’re eligible for a loan of {{loan_amount}}/- with zero processing fees.”

Ensure Compliance & Safety

• Respect “Do Not Disturb.”
• Provide escalation paths (agent callback, grievance email).
• Transparent about terms (RBI guidelines, official links).

Example Prompt Instruction for the AI Voice Agent

“You are a professional but friendly voice agent calling on behalf of XYZ Brand. Your goal is to inform the customer about their pre-approved personal loan, answer questions, handle objections, and share the application link on WhatsApp.

Improve Customer Support with SquadStack

Customer support has evolved from being a problem-solving function into a strategic growth driver. Businesses that fail to deliver quick, personalized, and empathetic support risk losing customers to competitors. SquadStack improves this gap with AI-powered, scalable, and outcome-driven customer engagement solutions.

Why Traditional Support Falls Short?

• Slow Response Times - Long queues frustrate customers.
• Fragmented Tools - CRMs, dialers, and reporting systems often don’t sync, causing poor CX.
• Generic Interactions - One-pitch-for-all approaches lower engagement and conversions.
• High Costs - Maintaining large support teams increases operational overheads.
  
  

How SquadStack Reinvents Customer Support?

SquadStack offers an AI + human platform that delivers superior customer experiences across industries.

AI Humanoid Voice Agents

• Engage customers in natural, human-like conversations.
• Handle Tier 2 & 3 language preferences with 135+ multilingual options.
• Features like live call transfer, CRM-aware personalization, and interruption handling create seamless interactions.
  
  

Omnichannel Orchestration

• Connect customers via voice, WhatsApp, SMS, and email.
• Maintain 360° context awareness across touchpoints.
• Reduce drop-offs with AI-led retries, intelligent scheduling, and outcome tagging.

Agent Assist & OverWatch

• Human agents receive real-time AI prompts, suggested responses, and compliance checks.
• OverWatch ensures quality by flagging deviations and coaching agents.

Actionable Insights

• AI Business Analysts track voice-of-customer trends, call quality, and campaign performance.
• Deep analytics enable 4× better conversion insights than traditional QA methods.

Cost Efficiency

• Businesses have achieved up to 70% reduction in support costs while improving CSAT scores.
• Example: STAGE cut resolution time by 50% and reduced support costs by 70% using SquadStack AI.

Proven Impact Across Industries

• BFSI: MoneyView achieved 89% connectivity and 40% more loan applications.
• E-commerce & Logistics: Delhivery reduced hiring costs by 70% through AI-led outreach.
• Education: Amity University doubled admissions conversions during peak season.
• Consumer Services: Eureka Forbes boosted AMC conversions by 30%

Key Benefits

• Faster Resolutions: Reduce TAT by 50%+.
• Consistent CX: Zero errors in data capture, compliance-ready workflows.
• Scalable Operations: 400K+ interactions managed daily with 90% connectivity.
• Revenue Growth: Support functions become sales engines with cross-sell and upsell opportunities.

The Future of Customer Support

Support is shifting from reactive ticket management to proactive, data-driven engagement. With SquadStack’s proprietary AI trained on 600M+ minutes of honest customer conversations, businesses can:

• Anticipate customer needs.
• Personalize support at scale.
• Achieve 40% more conversions with lower CAC.

Final Thoughts

Improving customer support isn’t just about solving problems; it’s about building loyalty, trust, and revenue opportunities. With its AI-driven approach, SquadStack helps enterprises deliver faster, smarter, and more cost-effective support. If you’re ready to turn your support function into a growth engine, SquadStack is the partner of choice.