AI bots are becoming the best tools for more intelligent customer engagement, faster sales, and effortless business automation. From answering customer queries to qualifying leads and scheduling appointments, AI-powered bots can improve how companies interact with customers. The best AI bot companies are helping brands save time and deliver more human-like conversations that drive real results.
According to a 2025 MarketsandMarkets report, the global AI bot and virtual assistant market is projected to reach over $15.5 billion by 2028. This rapid rise shows how AI bot companies are becoming essential to modern business infrastructure across industries like e-commerce, finance, healthcare, and real estate. Leading companies are now investing heavily in conversational AI, voice assistants, and AI voice-based agents to create data-driven customer experiences.
Whether it’s automating sales calls, providing 24/7 support, or generating valuable insights, AI bots can engage to customers and interact as human agents. In this article, we’ll explore some of the best AI bot companies making a real impact in 2025, helping businesses streamline operations, engage customers intelligently, and scale faster.
Page Overview of AI Bot Companies
- Understand what an AI bot is?
- Find out the Top 10 AI Bot Companies
- What are the Steps to Choose the Right AI Bot for Business?
- Learn about Use Cases of AI Bots in Different Industries
- Why the Squadstack AI Agent is Perfect for Your Business
What is an AI Bot?
An AI bot (Artificial Intelligence bot) is an intelligent digital assistant designed to interact, understand, and respond to human queries automatically. These bots use Natural Language Processing (NLP), Machine Learning, and Speech Recognition to simulate human-like conversations across voice or text channels. They can handle multiple customer interactions simultaneously, saving time, reducing costs, and improving engagement quality.
AI-based bots can understand emotions, context, and intent, allowing them to deliver more natural responses. This makes them valuable tools for customer service, sales, healthcare, fintech, and education, where quick, accurate, and consistent communication is key. Today, the best AI bot companies combine automation with intelligence, helping businesses scale faster and manage leads effectively without losing the human touch.
Top Key Features of AI-Based Bots
- Natural Language Understanding (NLU): AI bots can understand the intent and sentiment behind user messages, ensuring smooth and context-aware conversations that feel more human.
- Multi-Channel Integration: They connect seamlessly across platforms like WhatsApp, websites, voice calls, and CRMs, giving businesses a unified communication experience.
- Machine Learning Capabilities: These bots continuously learn from past interactions, improving accuracy and performance without manual intervention.
- Personalized Interactions: AI bots analyse user data and preferences to tailor each customer's responses, product suggestions, and solutions.
- Real-Time Analytics & Reporting: Businesses can track engagement, conversion rates, and customer satisfaction using AI-powered dashboards and performance insights.
Top 10 AI Bot Companies to Consider For Business Communications
Every brand, from startups to global enterprises, needs intelligent conversational AI bots to simplify operations, personalize conversations, and increase conversions. The best AI bot companies combine data and real-world experience to build fast, reliable, and outcome-driven platforms.
For businesses that specifically want AI bots, the market offers ready-to-deploy virtual assistant solutions. These tools handle everything from customer service and sales calls to scheduling and internal support by using natural language processing (NLP). They can also hold realistic, human-like voice conversations. Let's explore the top 10 AI Bot Companies in 2025, starting with industry leaders, followed by others.
1. SquadStack.ai
SquadStack.ai is a powerful AI-based voice platform combining automation with human expertise to drive measurable sales results. With its enterprise-grade technology, SquadStack handles over 400,000 omnichannel interactions daily and maintains a lead connectivity rate of 90%+, setting new benchmarks in the AI engagement space.
Key Highlights:
- Processes 400K+ daily interactions with unmatched accuracy.
- Achieves 90%+ connectivity rates and 40% higher conversions.
- Trained on 600M+ real sales call minutes, not demo datasets.
- Supports 20+ human-like voices and natural interruption handling.
- ISO 27001, ISO 27701, and SOC 2 Type II certified with AES-256 encryption.
2. Osno.ai
Osno.ai is a self-serve, no-code Voice AI platform built for funnel owners and growth teams. It helps businesses design, test, and deploy personalized AI voice agents in minutes, achieving up to 80% lead connectivity and 40% more conversions.
Key Highlights:
- Build, test, and go live within minutes—no technical expertise needed.
- Offers 5+ natural voices with <700ms latency for human-like flow.
- Integrates seamlessly with CRMs and supports real-time order updates.
- Priced competitively at $0.13 per connected minute, with a free 100-minute trial.
- Enables hyper-personalized workflows powered by 400M+ interactions.
3. Drift
Drift is a conversational AI leader specializing in chatbots for sales and marketing. It focuses on real-time customer engagement, helping businesses connect faster with website visitors and improve lead conversion through conversations.
Key Highlights:
- Delivers AI-driven chat and email automation for B2B sales.
- The system offers robust CRM integration with Salesforce and HubSpot.
- Provides advanced conversation routing for instant human handoff.
- Tracks analytics with engagement and conversion insights.
- Used by major SaaS companies for lead generation and pipeline growth.
4. Intercom
Intercom combines automation and human touch through AI-driven chatbots that enhance support and marketing. Thousands of global brands use its conversational tools for scalable customer engagement.
Key Highlights:
- Intelligent chatbots for sales, marketing, and support.
- Offers customizable workflows for targeted outreach.
- Supports multi-channel communication via web, app, and social.
- Includes detailed analytics and customer journey tracking.
- Integrates with top CRMs for a unified customer view.
5. Ada
Ada empowers enterprises with no-code chatbot creation for customer service. It focuses on automating repetitive queries while offering a seamless handoff to human agents when required.
Key Highlights:
- No-code bot builder for rapid deployment.
- AI models trained for contextual understanding and personalization.
- Multilingual support for global businesses.
- Reduces response times and operational costs.
- Advanced data privacy and security compliance.
6. Kore.ai
Kore.ai is an enterprise-grade conversational AI platform delivering intelligent virtual assistants across industries. It excels in automating complex enterprise workflows.
Key Highlights:
- Powerful voice and chat AI for multiple business functions.
- Pre-built templates for banking, healthcare, and retail.
- Integrates with ERP and CRM systems easily.
- Provides analytics dashboards for performance tracking.
- Trusted by Fortune 500 companies worldwide.
7. LivePerson
LivePerson is a leading AI bot company specializing in conversational commerce. It uses advanced AI and machine learning to deliver real-time, intelligent conversations across voice, messaging, and web chat. LivePerson focuses on creating personalized experiences at scale for enterprises globally, helping them improve engagement and conversion rates.
Key Highlights:
- Advanced intent recognition for natural conversations.
- Multi-channel automation across voice, chat, and messaging apps.
- Deep analytics for engagement and ROI tracking.
- Enterprise-grade security and compliance standards.
- Trusted by major brands in retail, telecom, and banking.
8. Tidio
Tidio focuses on small to mid-sized businesses, helping them scale support and sales through live chat and AI bots. It’s popular for its simplicity and affordable pricing.
Key Highlights:
- Combines live chat + chatbot for hybrid communication.
- Offers easy Shopify and WooCommerce integration.
- AI bot assists with order tracking, FAQs, and lead nurturing.
- Provides quick setup and mobile app management.
- Affordable pricing plans suited for SMBs.
9. ManyChat
ManyChat specializes in AI-driven chatbots for social media marketing. It’s widely used on platforms like Instagram, WhatsApp, and Facebook Messenger to automate customer interactions.
Key Highlights:
- Seamless integration with social media platforms.
- Automates DMs, comments, and replies for brands.
- Helps marketers increase engagement and conversions.
- Supports e-commerce automation for product recommendations.
- Visual drag-and-drop builder for non-technical users.
10. LivePerson
LivePerson is a trusted enterprise AI platform focused on conversational commerce. It helps businesses automate communication while maintaining personalized, human-like interactions.
Key Highlights:
- Strong AI for voice, messaging, and web chat automation.
- Provides real-time intent recognition for natural flow.
- Deep analytics on customer satisfaction and conversions.
- Secure enterprise-level architecture and compliance.
- Partnered with top global retail and telecom brands.
Steps to Choose the Right AI Bot for Business
Choosing the right AI bot for your business requires strategic thinking and clarity on your goals and use cases. A well-selected bot not only automates tasks but also enhances customer experiences, and gives back measurable returns. Here’s a straightforward step-by-step approach to help you make the best decision of selecting the right type and AI-based bot for your business.
Define Your Business Objectives
Start by clearly identifying your goals, whether it’s sales automation, customer support, lead nurturing, or lead qualification. Having this clarity helps you choose a bot that aligns perfectly with your objectives. Based on your use case, decide whether a text-based or voice-based bot would be more suitable. According to data, most people tend to prefer voice communication over text-based interactions, as it feels more natural and engaging.
Understand Your Audience and Use Cases
Understanding your customers preferences, behaviors, and common queries is the foundation of creating an effective AI-based interaction strategy. The more you know about what your audience expects, whether it’s instant answers or human-like conversations, the better your bot can serve them.
A well-designed voice AI bot should not only recognize and respond to frequently asked questions but also adapt to customer intent, tone, and context. It should deliver consistent, high-quality voice experiences,
Evaluate Features and Integrations
Check if the platform supports CRM integration, multi-language capability, analytics, and omnichannel communication to fit your operations.
Assess AI Training and Accuracy
Choose bots trained on real-world datasets for higher accuracy and natural conversations. Platforms like SquadStack lead in this with 600M+ training minutes.
Check Scalability and Performance
Ensure the bot can handle growth without downtime. Enterprise-grade bots should maintain low latency and high connectivity rates.
Prioritize Security and Compliance
Security certifications like ISO 27001 and SOC 2 ensure data safety. This is crucial for regulated industries like BFSI and healthcare.
Compare Pricing and ROI
Evaluate the cost per interaction, setup fees, and expected ROI. A transparent, performance-based model like Osno's gives excellent value.
Use Cases of AI Bots in Different Industries
AI bots are transforming various industries by making interactions smarter, faster, and more human. From banking to healthcare, they simplify communication, boost engagement, and enhance customer satisfaction through conversational automation.
Banking & Financial Services (BFSI)
AI bots handle loan applications, credit card sales, and insurance queries, ensuring secure, compliant, and efficient processes.
Examples of How Voice Bots Enhance Customer Engagement in the Banking and Financial Services
- MoneyView achieved 89% lead connectivity and a 40% increase in loan applications with SquadStack.
- Kissht reduced acquisition cost by 50% and boosted disbursals by 82% with the help of SquadStack.
Education & EdTech
AI bots assist with admissions, demo bookings, and student support. EdTech companies are using AI bots to enhance learning experiences and boost engagement. Voice-based Bots also handle administrative tasks such as enrollment assistance, fee reminders, and course scheduling, reducing the burden on staff.
On the business side, bots help EdTech firms qualify leads, provide course information, schedule demos, and nurture potential customers, improving conversion rates and overall customer experience.
Examples of How Bots Enhance Customer Engagement in the EdTech Industry
- Amity University doubled conversions by improving engagement.
- Classplus booked 46,000+ demos at 87% connectivity using SquadStack's AI outreach.
Healthcare
Voice AI simplifies appointment scheduling, follow-ups, and patient engagement. In the healthcare industry, voice bots are increasingly being used to improve patient engagement. They provide patients with instant, conversational support for tasks such as scheduling appointments, sending medication, and answering common health-related queries.
Healthcare providers use voice bots to follow up with patients after treatments, collect feedback, provide wellness tips, and take a proactive approach to care. Overall, voice bots in healthcare improve efficiency, patient satisfaction, and continuous engagement, while allowing medical staff to focus on critical tasks.
Examples of How Bots Enhance Customer Engagement in the Healthcare Industry
- Medfin drove 25% more bookings with 85% connectivity.
E-Commerce & Logistics
Bots manage order updates, returns, and vendor onboarding efficiently. In the E-Commerce and Logistics industry, voice bots provide real-time assistance by answering queries related to product details, order status, delivery tracking, returns, and refunds. Voice bots can also proactively notify customers about shipping updates, delays, or personalized promotions, creating a more interactive shopping experience.
By offering instant, hands-free support, voice bots make interactions faster, more convenient, and more human-like, which enhances customer satisfaction and loyalty while allowing companies to scale operations without increasing support staff.
Examples of How Bots Enhance Customer Engagement in the E-Commerce & Logistics Industry
- Delhivery reduced hiring costs by 70% and the turnaround time to 7 minutes.
- Udaan collected 36% vendor feedback through omnichannel outreach.
Why the SquadStack AI Voice Bot is Perfect for Your Business?
AI bots are evolving, but SquadStack's AI Agent leads the race by combining advanced data training, technical excellence, and measurable business outcomes. It’s more than an AI voice bot; it's an intelligent revenue enabler built for performance, personalization, and reliability.
Why SquadStack Stands Out?
- Trained on 600M+ real sales minutes for unmatched accuracy.
- 400K+ daily calls processed with 90%+ lead connectivity.
- <0.8s latency for natural, interruption-free conversations.
- 360° omnichannel orchestration across voice, WhatsApp, SMS, and email.
- Hyper-personalization powered by 400M+ interactions and CRM awareness.
- ISO 27001, ISO 27701, and SOC 2 Type II certified with full encryption.
- Proven success: Kissht (82% growth), Classplus (46K+ demos), Delhivery (70% cost reduction).
- Dedicated support ecosystem with data analysts, QA teams, and success managers.
SquadStack's AI Agent doesn't just automate, it accelerates growth. For businesses seeking reliability, scale, and measurable outcomes, SquadStack remains the best AI bot company to partner with in 2025.
Commonly Asked Questions about top 10 AI Bot Companies in 2025
What are the best AI bot companies in 2025?
- SquadStack – Known for performance-driven AI voice agents and 90%+ connectivity rates.
- Osno – SquadStack's self-serve no-code AI voice platform for fast deployment.
- Drift – Specializes in B2B sales chat automation.
- Intercom – Combines human support with intelligent AI chat workflows.
How do I choose the right AI bot company for my business?
- Identify your goals – sales, customer support, or lead nurturing.
- Compare platform features like omnichannel support and analytics.
- Check integrations with CRM or apps you already use.
- Prioritize security certifications and compliance standards.
- Evaluate pricing models and potential ROI before investing.
What industries benefit the most from AI bots?
- BFSI – For loan assistance and financial onboarding.
- EdTech – To manage demos and student admissions.
- Healthcare – For patient engagement and scheduling.
- E-commerce – To handle orders, returns, and support.
- Logistics – For vendor onboarding and delivery tracking.
Are AI bot companies offering voice-based AI agents?
- They use advanced ASR and NLP for human-like voice interactions.
- Enable real-time call transfers with CRM awareness.
- Provide 20+ natural voice options and multi-language support.
- Maintain latency below 0.8 seconds for seamless conversations.
