What if your best employee never took a day off, never got tired, and could talk to a thousand customers at once? That's not a futuristic fantasy, and it's the new reality with AI agents.
These digital AI-based voice assistants are taking over the frontlines of customer service, sales, and support, handling everything with speed and accuracy. By 2025, over 70% of financial and service sector companies are expected to deploy AI technologies to improve their operations, according to the World Economic Forum. From slashing support costs to improving customer satisfaction scores, AI voice agents are proving that machines can be more helpful than ever, especially when they sound like humans.
With AI Voice agents rapidly gaining traction across industries, everyone is racing to build faster, more intelligent, and more human-like systems. However, that also means businesses now face a different challenge in choosing the right voice AI solution that works effectively. You need to look for a voice AI agent company that understands and has experience with local customers. An AI Voice agent that picks up on human tone and drives customer outcomes, such as improved pickup rates and reduced customer acquisition costs, is considered adequate.
In this article, we'll break down the top 10 AI Voice agent companies in India 2025 that redefine how businesses talk, sell, and support at scale.
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What Are AI Agents?
AI agents are like smart virtual assistants that utilize artificial intelligence to communicate with customers through voice, text, or both, eliminating the need for constant human assistance. What sets them apart is their ability to hold real, meaningful chats, complete tasks, and even handle tricky situations on their own.
They utilize powerful technologies such as Natural Language Processing (NLP), machine learning, automatic speech recognition (ASR), and text-to-speech (TTS). These tools help AI agents communicate in a way that feels natural and human-like.
Whether it’s answering questions, solving customer problems, qualifying leads, or running surveys, AI agents can do it all, across different channels like phone calls, web chats, emails, and messaging apps.
How AI Voice Agent Companies Are Transforming Industries in 2025
With the surge in demand for automation and intelligent customer engagement in contact centers, AI Voice agent companies play an essential role across various industries, including e-commerce, telecom, fintech, healthcare, and SaaS. These companies are not just replacing repetitive human tasks; they also improve business operations.
Whether it's driving higher lead conversions in fintech, automating telecom support, or scaling personalised experiences in e-commerce, AI agent companies are taking the lead.
Top 10 AI Voice Agent Development Companies in 2025
Below, we've made a list of the top 10 AI agent companies in 2025 that are leading the charge with cutting-edge technology, enterprise-grade performance, and user-first design.
SquadStack
SquadStack is enhancing business communication by providing a human-like AI voice agent that converses naturally with users. Trained on over 600 million real calls, these agents understand tone, sentiment, and context, enabling them to manage end-to-end interactions.
SquadStack Humanoid Agent is strategically built for the Indian market. SquadStack's platform can switch between English, Hindi, Hinglish, and other regional dialects. What truly sets SquadStack apart is its unified, outcome-driven model that can reduce the customer acquisition costs by 50%.
Top Key Features of SquadStack
SquadStack combines AI precision with a human-like tone, offering deep integrations and real-time analytics. Its managed delivery model ensures results without your team lifting a finger.
- Seamless integration with CRMs and phone systems.
- Ideal for outbound calling, lead conversion, and tier-1 support.
- Human-in-the-loop fallback for complex cases.
- White-glove setup with performance-based delivery.
- Trained on 600M+ Call Recordings: Battle-tested models fine-tuned on massive real-world data.
- 90% Lead Connectivity and +25% Conversion Lift
- Lightning-fast interactions with a human-like voice, personalised using live CRM data and product telemetry.
- Fluid switching across Voice ↔ WhatsApp ↔ SMS, with instant human hand-off for complex edge cases.
- ISO 27001:2022, ISO 27701, SOC 2 Type II, and TRAI-compliant for telecom-grade deployments.
Top Use Cases Offered by SquadStack as an AI Agent Company
SquadStack is widely used by top automotive giants, ecommerce platforms, fintechs and Edtech companies to respond to missed calls, convert outbound leads, and collect NPS. Real estate and healthcare firms also use it to automate follow-ups and appointment confirmations, while B2C sales teams deploy it for re-engagement campaigns. SquadStack's Humanoid Agent stands out. SquadStack empowers businesses across industries to:
- Recover abandoned carts or collect payments via voice.
- Qualify leads and schedule demos or orders automatically.
- Run NPS surveys and customer feedback at scale.
- Handle outbound campaigns with intelligent agent supervision.
- Execute collections and missed‑call follow-ups without losing customer touchpoints.
Pricing
SquadStack offers custom pricing, which is customised to meet your business requirements. Plans are tailored to meet specific use cases, integration needs, call volumes, and feature modules.
Haptik
Haptik specializes in mobile-first conversational AI. It offers its services in emerging markets across Asia and Latin America. Haptik combines both voice and chat capabilities across multiple channels that include WhatsApp, web, and mobile apps. Their NLP models are fine-tuned for regional dialects, ensuring better customer engagement in diverse markets.
Top Key Features of Haptik
- Mobile-first Design: Optimized for smartphone interactions
- WhatsApp Integration: WhatsApp Business API connectivity
- Regional Language Support: Specializing in Asian and Latin American languages
- Omnichannel Experience: Voice-to-chat transitions
- Compliance Ready: Industry-standard security and data protection
Use Cases
Telecom companies use Haptik for bill payments, plan upgrades, and service activations. Fintech startups deploy it for loan applications, EMI reminders, and customer onboarding.
Pricing Model
Usage-based pricing is determined by conversation volume, supported languages, and channels. Enterprise packages include custom SLAs and dedicated support.
Yellow.ai
Yellow.ai offers a comprehensive conversational AI platform that seamlessly integrates voice, chat, and email automation. The platform's strength is its no-code interface that empowers non-technical teams to build conversation flows for their use cases.
Key Features
- Drag-and-drop conversation flow creation for various industries.
- Voice, chat, and email in one platform.
- Pre-built solutions for multiple sectors.
- Context-aware natural language understanding.
- Easy integration with existing systems.
Use Cases
Banking institutions use Yellow.ai for customer onboarding, loan processing, and account management. Retail brands utilize it for product recommendations, order management, and collecting customer feedback.
Pricing Model
Tiered pricing based on conversation volume and features. Offers starter plans for small businesses and enterprise solutions for large organizations.
ElevenLabs
ElevenLabs has brought a revolution in voice AI with its cutting-edge text-to-speech and voice cloning technology. Their platform creates incredibly realistic synthetic voices that are virtually indistinguishable from human speech.
Key Features
- Create custom brand voices from audio samples
- Natural-sounding speech synthesis.
- Emotional and contextual voice variations.
- Simple integration and customization.
- Instant voice synthesis for live interactions.
Use Cases
Media companies use ElevenLabs for automated news reading and podcast creation. E-learning platforms deploy it for course narration and interactive lessons. Customer service teams utilize it for a consistent brand voice across all interactions.
Pricing Model
API usage-based pricing with different tiers or character limits, as well as voice quality considerations. Enterprise plans include custom voice creation and priority support.
Herbie.ai
Herbie.ai specializes in restaurant and hospitality voice automation, providing tailored solutions for food service businesses. Their AI understands menu items, modifications, and ordering complexities specific to the restaurant industry.
Key Features
- Trained on food service conversations.
- POS Integration: Direct connection to restaurant management systems.
- Handles complex food orders and modifications.
- Centralized management for restaurant chains.
- Order patterns and customer insights.
Use Cases
Quick-service restaurants use Herbie.ai for phone order automation and customer service. Fine dining establishments deploy it for reservation management and guest inquiries. Food delivery services utilize it for order confirmations and customer support.
Pricing Model
Restaurant-specific pricing based on order volume and locations. Includes setup, training, and ongoing support services.
Uniphore
Uniphore delivers enterprise-grade conversational AI with a focus on contact center automation. Their platform combines voice analytics, automation, and agent assistance to optimize customer service operations.
Key Features
- Purpose-built for customer service operations.
- Live conversation monitoring and insights.
- AI-powered support for human agents.
- Sentiment analysis and conversation intelligence.
Use Cases
Large enterprises use Uniphore for customer service automation and agent training. Insurance companies deploy it for claims processing and policy inquiries. Telecommunications providers utilize it for technical support and billing questions.
Pricing Model
Enterprise licensing is based on the number of agent seats, call volume, and feature modules. It offers custom pricing for large-scale deployments.
Cognigy
Cognigy enables large organizations to automate customer conversations. Their AI engine connects natural language processing with backend systems and contact center infrastructure. The platform's flexibility allows it to integrate with existing systems without requiring infrastructure changes.
Key Feature
- Connects NLP, APIs, and contact center tools.
- Works with existing infrastructure.
- Supports multiple languages and regions.
- Agent Assist Mode: Helps human representatives during calls.
- Enterprise Scale: Handles thousands of concurrent conversations.
Use Cases
Airlines use Cognigy for flight bookings, changes, and customer service. Government agencies utilize it for providing citizen services and responding to information requests. Telecommunications companies utilize it for billing inquiries and technical support.
Pricing Model
Enterprise pricing is based on deployment size, conversation volume, and the number of channels. Includes platform licensing and usage-based fees.
Dialogflow
Google's conversational AI platform offers powerful natural language understanding capabilities. The platform enables businesses to build sophisticated voice and chat experiences with Google's advanced AI technology.
Key Features
- Seamless Google Cloud service connectivity
- Works across voice, chat, and messaging platforms
- Continuous improvement through interaction.
- Comprehensive SDKs and development resources
Use Cases
E-commerce platforms use Dialogflow for customer service chatbots and voice shopping. Smart home device manufacturers integrate it for voice control features. Mobile apps deploy it for conversational user interfaces.
Pricing Model
Pay-as-you-go pricing based on requests and features used. Enterprise editions include advanced analytics and support.ly when integrating across multiple locations.
Yuma AI
Yuma AI is a Shopify-first AI support agent that helps ecommerce businesses automate ticket replies. It learns from past customer interactions and policies to generate consistent and accurate responses in real time, saving support teams valuable minutes on each ticket.
Built to blend in seamlessly with helpdesks like Gorgias and Zendesk, Yuma requires minimal customisation. The AI adapts to each store's tone of voice, vocabulary, and support scenarios.
Key Features
Yuma is built to streamline eco-merce support workflows, integrating directly with ticketing systems and reducing time spent per interaction.
- Specialising in ecommerce support teams.
- Auto-generates replies in Zendesk, Gorgias, and others.
- Continuously learns from past interactions.
- It saves 30–60 seconds per ticket on average.
Use Cases
Popular among Shopify brands, Yuma is used to respond to return requests, shipping delays, cancellation requests, and product inquiries. Brands use it for both pre- and post-sale questions, helping to keep response times low without scaling headcount.
Pricing
Yuma offers transparent monthly pricing based on the volume of tickets. Plans are affordable for startups and scale with a support load. Custom plans are available for large e-commerce operations that require omnichannel support or multiple storefronts.
How to Choose the Right AI Voice Agent Company?
Picking the right AI agent partner isn't just about having cutting-edge features. It's about finding a solution that aligns with your business goals, workflows, and technology stack. The right choice can help you scale more quickly, reduce costs, and deliver a superior customer experience. Here's how to evaluate a provider before making the leap.
Seamless Integration with Your Tools
Your AI agent should integrate seamlessly with your current setup, rather than requiring you to rebuild it. Look for solutions that easily integrate with your CRM, support desk, telephony system, and internal databases. A smooth setup means faster ROI and fewer headaches for your tech team. Look for plug-and-play APIs or native connectors for even easier implementation.
Voice and Chat Across Channels
Great AI agents don't live in silos. They should talk to their customers wherever they are. Whether it's a phone call, a website chatbot, or a WhatsApp message, multichannel support is key. This ensures consistent experiences across platforms and helps you meet customers where they're most comfortable.
Smart Escalation to Human Agents
Even the most advanced AI systems reach their limits. That's why intelligent fallback is essential. When a bot can't solve a query, it should smoothly pass the conversation to a live agent without making the customer repeat. This ensures a seamless and frustration-free experience.
Data Privacy and Compliance Built-in
If you operate in a regulated industry, privacy and compliance are essential. Select a partner that supports standards such as GDPR, HIPAA, or SOC 2. Ask about their data handling practices, storage protocols, and encryption methods. This helps ensure your customers' information stays protected.
Fast, Flexible Onboarding
You shouldn't need months of custom training just to get started. The best AI partners offer pre-trained models, industry-specific templates, and user-friendly dashboards. This helps you launch quickly and adapt the system to your needs with minimal technical lift.
Final Thoughts
AI agents aren't a passing trend. They're a structural shift in how businesses operate at scale. Companies that invest early are reaping the benefits today, including reduced costs, happier customers, and more efficient teams.
As we look ahead to 2026 and beyond, expect AI agents to become smarter, faster, and more autonomous, evolving from assistants to full-fledged members of your workforce.
If you're building for the future, you won't just need AI agents. You'll need the right partner to help them thrive. SquadStack is one such partner, offering cutting-edge AI solutions that seamlessly integrate with your workflows and help you unlock the full potential of AI-driven customer engagement.
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