We’ve Made History: Our AI Agents Are the First in the World to Pass the Turing Test for Contact Centers. Learn More

Learn More

We’ve Made History: Our AI Agents Are the First in the World to Pass the Turing Test for Contact Centers. Learn More

Learn More

Strategies for Outreach

Business Process Services

 Blog Posts

With the world transforming every second, business process services can help businesses improve their performance by changing the procedures involved in their operations.

Text Link
  •  
6 mins

Call Center Staffing Agency in India

SquadStack is a fully managed tech-first contact center that also acts as a call center staffing agency focusing on blending the power of humans and AI to help boost conversions, reduce CAC, and improve customer experience for leading businesses.

Text Link
  •  
7 mins

What is a Contact Center? | Contact Center Services in India

Connect with your customers through omnichannel outreach and provide them prompt assistance with contact centers.

Text Link
  •  
5 mins

Call Center in India: Sales Agents and Advanced Technology

SquadStack's tech-first approach is leading Indian call centers in a new direction of offering unmatched services to businesses across industries.

Text Link
  •  
10 mins

What is Outsourcing? Best Services, Types and its Process

Outsourcing is a prevalent practice that businesses use to help them focus on their core competencies and enhance their productivity.

Text Link
  •  
6 mins

BPO Industry in India: Outsourcing Basic to Advance

The BPO industry in India is the fastest-growing industry in the country. Explore the factors that are responsible for this success.

Text Link
  •  
5 Minutes

Looking For BPO in Noida | BPO Services in Noida

Elevate your business with BPO companies in Noida offering unparalleled telecalling services. Discover the difference with technology solutions, omnichannel outreach, and scalable options.

Text Link
  •  
5 Minutes

BPO Vs KPO | Difference between BPO and KPO

Discover the Key Differences between BPO and KPO and How They can Benefit your Business.

Text Link
  •  
10 Minutes

Healthcare Call Center Services

A healthcare call center focuses on various activities ranging from patient communication to appointment scheduling and enhancing patient-centerd care. Let’s discover their vital roles in modern healthcare.

Text Link
  •  
10 Minutes

Hire Best Contact Center as a Service (CCaaS)

Contact Center as a Service assists businesses in increasing their productivity by streamlining customer interactions. Let's discover more about CCaaS.

Text Link
  •  
8 Minutes

Inbound Call Centers: Benefits, Challenges, and Strategies

Explore the world of Inbound call centers and learn their benefits, challenges, and top strategies. An Inbound call center is a specialized call center that primarily handles incoming calls.

Text Link
  •  
5 Minutes

Best Outbound Calling Strategy for Businesses

Understand what are outbound calls in the article. Check effective steps in Outbound Call Process and how does it differ from the Inbound calling process.

Text Link
  •  
10 Minutes

Shrinkage in BPO Call Centre: Formula, Types, and Calculation

Check BPO Call Center Shrinkage minimization ways. Also, study BPO Shrinkage types, calculations, and formulas covered in our latest article.

Text Link
  •  
8 Minutes

Attrition Rate Formula in BPO & Call centers | How to Calculate

This article provides a step-by-step guide for calculating attrition rate, a key metric for measuring the success of a business. Check attrition rate formula, its types and factors responsible for attrition in BPO.

Text Link
  •  
8 Minutes

The Difference Between BPO and Call Center: Simplified and Explained

Difference Between BPO and Call Center: BPO and Call Center are often used interchangeably. Discover the true differences between a BPO and a call center to use them for your business growth.

Text Link
  •  
8 Minutes

What are Quality Parameters in BPO: A Complete Guide

Learn about the essential quality parameters in BPO and how they impact business success. Enhance your knowledge about call quality parameters and KPIS of quality analyst in BPO.

Text Link
  •  
5 Minutes

Team Leader in BPO: KRAs, Responsibilities and Job Description

In the post check every small detail about roles and responsibilities, KRAs, required important skills and job description for a team leader in BPO (Business Process Outsourcing).

Text Link
  •  
8 Minutes

What is Average Handle Time (AHT) | Calculation & Tips to Reduce

On this page check what is average handle time. Learn how AHT can help your business, check why average handle time is important, how to calculate it and tips to lower AHT.

Text Link
  •  
15 Minutes

What is Business Process Outsourcing? | BPO Services

BPO services refer to the practice of contracting out specific business functions to external service providers. Check every small detail about Business Process Outsourcing through this guide.

Text Link
  •  
5 Minutes

Advantages and Disadvantages of BPO Unraveled

Is BPO a boon or bane for businesses? Let us find out and understand the meaning, advantages and disadvantages of BPO.

Text Link
  •  
5 Minutes

Difference Between BPO and BPM as Outsourcing Partner

It is important to know the difference between BPO and BPM when looking for an outsourcing partner. Check all key and basic differences of BPO VS BPM

Text Link
  •  
8 Minutes

Customer Satisfaction: Meaning, Importance & How To Boost It

Understand the meaning and importance of Customer Satisfaction (CSAT). Learn how to satisfy customers and develop a strong relationship with them.

Text Link
  •  
5 Minutes

What is Collection Process In BPO? | Hire Collection Agents

Read this article to learn what is collection process in BPO and what are its key performance indicators.

Text Link
  •  
8 Minutes

BPO Call Center Quality Assurance: Improve CX & Satisfaction

What is Quality in BPO (Business Process Outsourcing)? Quality in BPO means providing exceptional service that exceeds clients' expectations. Quality assurance QA process of a BPO.