We’ve Made History: Our AI Agents Are the First in the World to Pass the Turing Test for Contact Centers. Learn More

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We’ve Made History: Our AI Agents Are the First in the World to Pass the Turing Test for Contact Centers. Learn More

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In-App Voice AI Assistant: Turn Browsing into Buying.

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Just Launched

In-App Voice AI Assistant: Turn Browsing into Buying.

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Team Management

Leadership Insights & Best Practices

 Blog Posts

Read SquadStack’s blogs to get expert insights and tips on effective leadership.

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8 Minutes

Why Building Voice AI In-House Is a Costly Illusion for Enterprises

Should enterprises build or buy Voice AI? This guide breaks down hidden complexity, revenue impact, and the smarter path to faster outcomes.

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3 mins

Unique Techniques to Improve Your Team Management Practices

From clear communication and ownership to using videos, visual tools, and QR codes, explore unique techniques to elevate your team’s performance and foster a culture of growth and flexibility.

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5 Minutes

Boosting Retention: How CEM Transforms Customer Loyalty in BFSI

Discover how to improve customer satisfaction, reduce churn, and increase revenue through effective customer experience management in BFSI.

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3 mins

Seamless AI and Human Integration for Maximum Sales Impact

Leaders from IDFC First Bank, Kotak Mahindra Life, HDFC Life, and more join SquadStack's Masters of Sales roundtable to discuss how AI is transforming telecalling and sales strategies.

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8 Minutes

Sales Management Functions For Business Growth

The core functions of sales management might vary from company to company, but the primary context of these functions will remain the same. All the functions will work towards the common goal of achieving organizational goals through sales maximization.

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8 mins

How To Improve Customer Experience In Call Centers

Improving CX is the key to success for your business. Here’s how to improve customer experience in call centers.

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8 Minutes

Every Successful Sales Team Needs Sales Monitoring Systems

Learn the power of a sales monitoring system to streamline sales operations, improve efficiency, and boost telesales success. Integrating AI and advanced analytics can transform your sales processes and help bring in more profits.

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7 minutes

Decoding the Differences Between B2B and B2C Sales Approaches

Explore the difference between B2B and B2C sales with our insightful guide. From direct business transactions to individual customer connections, discover real-world examples.

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10 Minutes

13+ Customer Engagement Strategies to Increase Conversions

Customer engagement refers to the ongoing interaction between a business and its customers, nurturing a relationship that goes beyond individual transactions.

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8 Minutes

Call Center Script: A Step-By-Step Guide

Learn how to design an effective call center script in our comprehensive guide. Streamline interactions and address queries using proven call center scripting strategies.

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5 Minutes

Team Leader in BPO: KRAs, Responsibilities and Job Description

In the post check every small detail about roles and responsibilities, KRAs, required important skills and job description for a team leader in BPO (Business Process Outsourcing).

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5 Minutes

How to Increase Your Sales Team Productivity

Keeping a sales team motivated and productive can be challenging. Here are some ways to increase your sales team's productivity, with a focus on telesales, as specific strategies work best for this type of selling.