We’ve Made History: Our AI Agents Are the First in the World to Pass the Turing Test for Contact Centers. Learn More
Learn More
We’ve Made History: Our AI Agents Are the First in the World to Pass the Turing Test for Contact Centers. Learn More
Learn More
Resolve issues instantly, reduce cost, and deliver consistent CX at scale.
Deliver natural, empathetic conversations customers understand and trust.
Carry customer context across voice, WhatsApp, SMS, and email.
Instantly classify and verify KYC documents, claims, invoices,
and IDs.
Provide instant help with zero wait time, even during demand spikes.
Track resolution rates, top call reasons, repeat issues, and CSAT.
Serve customers across
regions in their preferred language.
Smoothly transfer complex cases to human agents.
Enforce script governance, call audits, and consistent policy adherence.
Automation
Cost Reduction
Positive CSAT
How does Voice AI improve customer support compared to human-only teams?
Voice AI handles thousands of conversations in parallel, resolves repetitive queries instantly, preserves full context across channels, and eliminates wait times. This leads to faster resolutions, higher first-call resolution, and significantly lower support costs.
Will Voice AI replace my customer support team?
Yes, it significantly reduces team size. Voice AI automates most high-volume and repetitive support workflows, which lowers the number of agents required. Human teams become smaller and focus on complex, sensitive, and high-impact cases.
What kinds of customer support queries can your Voice AI handle?
Order and delivery status, billing and payment queries, refunds and cancellations, account issues, ticket updates, onboarding help, KYC verification, document processing, and FAQs.
Can Voice AI handle multiple customer issues in one conversation?
Yes. The AI supports multi-intent conversations and can resolve more than one issue within the same call or interaction.
How accurate is the AI in understanding customer intent?
It is trained on large volumes of real customer conversations and optimized for Indian accents and language patterns, resulting in high intent detection accuracy and reliable workflow execution.
Does the AI remember past customer interactions?
Yes. It retains full conversation history and context across voice, WhatsApp, SMS, and email so customers never have to repeat themselves.
How is Voice AI faster than human agents?
The AI instantly retrieves customer history, ticket status, and system data without manual navigation, enabling much faster issue resolution.
What happens when the AI cannot resolve a customer issue?
The AI seamlessly hands off the conversation to a human agent along with complete context, conversation history, and extracted data.
Can Voice AI handle high inbound call volumes?
Yes. It answers calls instantly and scales during peak demand without queues or additional headcount.
Which industries use Voice AI for customer support?
E-commerce, BFSI, fintech, logistics, telecom, consumer durables, marketplaces, and SaaS companies.
Does Voice AI support Indian languages and accents?
Yes. It supports Hindi, English, Hinglish, Tamil, Telugu, Kannada, Marathi, and adapts to regional accents and informal speech.
Can Voice AI integrate with existing CRMs and ticketing tools?
Yes. It integrates with Zendesk, Freshdesk, Salesforce Service Cloud, Zoho Desk, LeadSquared, and custom internal systems via APIs.
Can Voice AI process documents and images?
Yes. It automatically classifies and verifies KYC documents, claims, invoices, IDs, and forms with high accuracy.
Is Voice AI compliant with Indian regulations?
Yes. Calling logic and consent handling align with TRAI guidelines, and the platform complies with SOC 2 Type II, ISO 27001, ISO 27701, and DPDP requirements.
How is customer data secured?
Data is encrypted end to end, isolated per client, and protected with strict role-based access and audit logs.
How much customer support can realistically be automated?
Most organizations automate 50 to 80 percent of inbound customer support interactions, depending on workflow complexity.
Does Voice AI improve customer satisfaction?
Yes. Faster response times, consistent answers, language preference, and no repetition significantly improve CSAT.
What kind of ROI can businesses expect from Voice AI?
Typical outcomes include lower support costs, faster resolution times, reduced wait times, and higher customer satisfaction.
How long does it take to deploy Voice AI for customer support?
Most teams go live within 2 to 4 weeks depending on integrations, workflows, and compliance requirements.
What differentiates SquadStack’s Voice AI from other support automation tools?
Human-like conversations, omnichannel context retention, native Indian language support, deep workflow automation, enterprise-grade security, and seamless human handoff make it production-proven and enterprise-ready.
Squadrun Solutions Pvt Ltd
D-18, Sector 3, Noida, Uttar Pradesh 201301
