We’ve Made History: Our AI Agents Are the First in the World to Pass the Turing Test for Contact Centers. Learn More
Learn More
We’ve Made History: Our AI Agents Are the First in the World to Pass the Turing Test for Contact Centers. Learn More
Learn More
Recover EMI payments faster, lower cost to collect, and stay compliant at scale.
Deliver natural conversations that improve engagement & response rates.
Capture promise to pay, amount,
& date with automated reminders.
Optimizes engagement for higher recovery probability.
Engage debtors across calls, WhatsApp, SMS, & email.
Track RPC, PTP speed, repayment timelines, & roll-forward reduction.
Engage debtors across
regions in local languages.
Escalate negotiations & disputes to human agents.
Enforce TRAI-aligned calling hours, script governance, & audit-ready logs.
Proactive borrower notifications for upcoming EMIs & auto-debit status.
Post-due borrower outreach to confirm intent & capture promise to pay.
Borrower re-engagement, compliant timeline negotiation, & broken PTP follow-ups.
Identification of resolution-ready cases & routing to specialist human agents.
Automation
Cost Reduction
Positive CSAT
How does Voice AI speed up loan EMI collections?
Voice AI contacts borrowers immediately after due date, follows up consistently, and reduces delays caused by manual dialing. Faster first contact leads to faster promise-to-pay and recovery.
Is this suitable for Indian banks and NBFCs?
Yes. SquadStack is built specifically for Indian banks, NBFCs, and digital lenders, with full alignment to TRAI calling guidelines and data protection requirements.
Can Voice AI handle EMI collections at scale?
Yes. Voice AI can run thousands of parallel borrower conversations daily without capacity limits, making it ideal for high-volume EMI portfolios.
Can it manage different delinquency buckets?
Yes. Different scripts, tone, follow-up logic, and escalation rules can be configured for pre-due, early, mid, and late delinquency buckets.
Does Voice AI work for unsecured loans like personal loans and BNPL?
Yes. It is commonly used for personal loans, BNPL, consumer lending, and digital credit portfolios where scale and speed matter most.
Does it reduce cost to collect?
Yes. By automating pre-due, early, and mid-bucket collections, lenders reduce agent dependency and overall cost to collect significantly.
Can borrowers speak to a human agent if needed?
Yes. Calls can be transferred instantly to live collection agents for disputes, negotiations, or complex cases.
How does Voice AI capture and track promise-to-pay?
The AI agent confirms the repayment amount and date during the call and automatically triggers reminders until payment is completed or escalated.
What happens if a borrower breaks a PTP?
The system detects broken PTPs and automatically initiates follow-up calls or escalations based on predefined collection policies.
Does it support regional Indian languages?
Yes. Voice AI supports Hindi, English, Hinglish, Tamil, Telugu, Kannada, Marathi, and other Indian languages commonly used in collections.
Is this compliant with TRAI regulations?
Yes. Calling windows, retry logic, consent handling, and script governance are fully aligned with TRAI requirements.
How is borrower data secured?
All borrower data is isolated per client and protected using bank-grade security controls, encryption, and access governance.
How is this different from IVR or robocalls?
Voice AI agents are conversational. They understand borrower responses, adapt the flow, capture intent, and take actions like PTP booking or human transfer.
Can this integrate with our existing LMS or collections system?
Yes. SquadStack integrates with popular loan management systems, collections platforms, CRMs, and payment systems via APIs.
Can Voice AI send WhatsApp or SMS reminders?
Yes. Voice calls can be coordinated with WhatsApp, SMS, and payment reminders to improve repayment rates.
Does Voice AI replace collection agents?
It automates repetitive outreach and follow-ups so human agents can focus on negotiations, disputes, and high-risk cases.
How fast can we go live?
Most lenders go live within 1-2 weeks depending on integrations and script finalisation.
Can this be used for pre-due reminders?
Yes. Voice AI is highly effective for pre-due and due-date reminders to prevent fresh delinquencies.
What teams typically use this solution?
Heads of Collections, Central Ops teams, Credit and Risk leaders, Portfolio Managers, and CXOs.
Does Voice AI improve borrower experience?
Yes. Consistent tone, language preference, and respectful conversations improve borrower engagement compared to manual calling.
Can we control scripts and escalation rules?
Yes. All scripts, bucket logic, retry rules, and escalation thresholds are configurable.
Squadrun Solutions Pvt Ltd
D-18, Sector 3, Noida, Uttar Pradesh 201301
