We’ve Made History: Our AI Agents Are the First in the World to Pass the Turing Test for Contact Centers. Learn More

We’ve Made History: Our AI Agents Are the First in the World to Pass the Turing Test for Contact Centers. Learn More

SquadStack.ai vs Yellow.ai

Not all Voice AI platforms are the same. While Yellow.ai focuses on customer support in North America and the Middle East, SquadStack.ai drives outcomes across the entire customer lifecycle from sales to support, collections, and onboarding with hyper-personalized AI agents that speak and understand Indian languages.

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Hear the Difference Yourself

SquadStack.ai

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    Fluent language switching (English, Hindi dialects)

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    Natural, human-like voice with real Indian accent

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    Omnichannel awareness across voice, WhatsApp, SMS, email

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    Accurate even in noisy environments

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    Smoothly handles interruptions mid-sentence

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    Conversations feel authentic and outcome-driven

Yellow.ai

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  • Couldn’t switch languages mid-call

  • No authentic Indian accent, even with 
“Indian voice” selected

  • No omnichannel continuity (voice, WhatsApp, SMS disconnected)

  • Struggled to understand speech in traffic

  • Failed to handle interruptions mid-sentence

  • Sounded robotic, despite claims of being “human-like”

Yellow.ai vs SquadStack.ai
(Comprehensive Comparison)

Criteria

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    Core Focus

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    Proven Differentiator

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    Voice AI Performance

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    Training Data

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    Personalisation

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    Outcomes

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    Continuous Learning & QA

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    A/B Testing

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    Security & Compliance

Yellow.ai

  • Support automation, ticket deflection

  • Says “human-like”

  • Robotic, struggles with Hinglish & Tier-2/3 accents, latency ~1–1.5s

  • Generic public datasets

  • CRM-driven intent flows, limited customisation

  • Deflection %, AHT reduction, cost savings

  • Manual flow updates, dashboards,
    standard sampling

  • Limited experimentation

  • ISO 27001, SOC2, HIPAA, GDPR

SquadStack.ai

  • Outcome-driven AI across the funnel: sales, support, collections, onboarding, with a focus on Indian languages.

  • Proved it by passing the Turing Test in live calls

  • Passed the Turing Test, ≤0.8s latency, 1000+ voices, dialect tuned

  • 600M+ minutes of calls & 1B+ real customer interactions

  • Deep personalisation with dynamic, outcome-focused insights

  • 90% connectivity, 40% more conversions, 60% CAC reduction

  • 23-point audits & AI+ Human-in-loop QA

  • Everything tested: script, voice, cadence, timing, offers, channels

  • ISO 27001, SOC2, TRAI-compliant, India data residency

Why Leading Brands Choose SquadStack

Built for India

Seamless support for Indian languages and dialects

Voice AI Excellence

Most human sounding voice AI, validated by Turing Test

Industry-Specific Onboarding

Purpose-built for faster ROI

Outcome-Driven

Drives results across the entire funnel, not just support

Our Customers Love Us

"SquadStack gave us better connectivity, better student engagement, and ultimately better conversion."

Pabitra Chakraborty

Associate Director,
Amity University

"What really stood out to us was how naturally the AI spoke, like someone local who understood our users. It was patient, clear, and effective, which built real trust with our customers."

Harsh Tripathi

Co-founder,
STAGE

“The strength of this partnership is that we can scale up faster. SquadStack's tech team can create different campaigns in just 3-4 days, which would have happened in 3-4 weeks if done in-house.”

Satyartha Srivastava

Customer Success Lead,
Upstox

“In the past two years, we have had tremendous growth, almost 10x in the number of loan disbursals we do.”

Manoj Kumar Dronadula

Product, Growth & Partnerships,
MoneyView

“We wanted a partner who's capable of handling large scale campaigns. And at the same time, the cost has to be justified. SquadStack is capable enough to handle the scale and achieve the ROI we planned.”

Ronak Agrawal

Head of Marketing, Choice

“I was impressed by the service and quality of responses I was getting. My favourite part about SquadStack is that tweaks are very easily doable, and I’m able to hold someone accountable.”

Ishita Shah

Program Manager,
Delhivery

The Smarter Choice for Outcome-Driven AI

Yellow.ai focuses on customer support in select regions, while SquadStack.ai drives outcomes across sales, support, collections, and onboarding with AI built for Indian languages.

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Frequently Asked Questions

How is SquadStack different from Yellow.ai?

Yellow.ai focuses primarily on customer support and chatbot workflows in North America and the Middle East.
SquadStack is designed to drive outcomes across the entire customer lifecycle from sales to support, collections, and onboarding, with AI agents that engage, qualify, and convert leads in Indian languages through natural voice conversations.

Does SquadStack only handle voice, or does it support chat too?

Our strength is voice-first AI — human-like, multi-lingual conversations with <800ms latency. While we also integrate with chat and messaging channels, our focus is on solving the toughest part of consumer engagement: voice-led sales at scale.

How fast can we get started with SquadStack?

Most customers go live in less than 4 weeks thanks to our vertical-tuned onboarding. Our AI agents are pre-trained on industry-specific flows, so deployment is much faster than generic chatbot setups.

What industries is SquadStack best suited for?

We specialize in BFSI, Education, and Consumer Internet — industries where conversations directly impact revenue and compliance is critical. Unlike Yellow.ai’s horizontal approach, we bring deep industry expertise and regulatory guardrails.

Can SquadStack personalize conversations for each customer?

Yes. Every interaction is hyper-personalized in real time using consumer intent, history, and behavioral cues. This ensures no two journeys are the same. Yellow.ai mostly relies on rule-based templates, which limits true personalization.

What measurable outcomes can I expect?


On average, SquadStack delivers:

  • 90%+ lead connectivity

  • 30% lower customer acquisition cost (CAC)

  • Faster funnel velocity with immediate engagement These are proven benchmarks across BFSI, Edtech, and consumer brands — not just automation metrics.