Voice bot solutions in India are improving commercial communication by allowing more rapid and personalized consumer interactions. A recent Markets and Markets research study projects that the global voice bot market will expand at a compound annual growth rate (CAGR) of more than 20% by 2025, with India playing a significant role in this expansion. Innovative voice bot solutions have been made possible by the nation’s booming IT sector and the growing need for automated customer service.
The demand for intelligent AI voice solutions has surged dramatically across industries, from banking and healthcare to e-commerce and telecommunications. Leading companies in India want to partner with the best voicebot solutions provider to implement improved conversational AI systems that can handle complex customer queries, process transactions, and provide 24/7 support. Finding the best voice AI solutions in India requires careful evaluation of technical capabilities, industry expertise, and proven track records.
In this article, we will explore the top voice bot companies leading the transformation in the voice bot sector. We will demonstrate how their AI-powered solutions are enhancing sales processes, improving customer support, and redefining business communication for the future. These market leaders set new benchmarks for efficiency and innovation, from reducing operational costs to delivering flawless customer experiences.
Also Check: How Voice Bots Improve Customer Service and Improve Customer Satisfaction
Top AI Voice Bot Companies in India for Businesses
Voice bots are now essential as companies use AI to increase productivity. Here are the best AI-powered voice bot solutions in India, providing cutting-edge solutions for smooth client communications and enhanced business efficiency.
SquadStack.ai Voice AI Agent
One of the best options for Indian contact centers is SquadStack’s cutting-edge voice bot technology, which provides everything its competitors offer, including omnichannel support, seamless CRM integration, efficient inbound and outbound call management, and multilingual support.
Its multilingual features simplify communication throughout India’s multilingual landscape and guarantee that businesses can successfully engage with every client. What really makes SquadStack unique is its sales-driven intelligence; in addition to answering questions, the voice bot finds profitable sales possibilities, which boost income.
SquadStack also guarantees a smooth transition for organizations by avoiding downtime and ensuring seamless connection with current systems. Designed for both efficiency and scalability, it enhances customer experience while significantly improving call center performance. For businesses seeking the perfect combination of advanced technology, regional adaptability, and measurable results, SquadStack is the clear winner.
Key Features:
- AI models trained on 600M+ voice recordings for superior accuracy
- Ultra-low latency voice processing (<700ms response time)
- Human-sounding voice with real-time personalization from CRM and product-usage telemetry
- Omnichannel support (Voice, WhatsApp, SMS) with instant human hand-off
- Enterprise-grade compliance: ISO 27001:2022, ISO 27701, SOC 2 Type II, TRAI-ready
Proven Performance Metrics:
- 90% lead connectivity rate
- 25% conversion lift demonstrated across implementations
- 400K+ calls processed daily with consistent performance
- Sub-700ms latency for real-time interactions
Strengths:
- Massive training dataset ensuring high accuracy and natural conversations
- Real-time personalization capabilities using customer data
- Seamless omnichannel experience with intelligent routing
- Enterprise-grade security and compliance certifications
- Proven scalability with high-volume call handling
Ideal For: Large and small enterprises and high-volume sales and customer service operations requiring premium voice AI with proven conversion results and enterprise-grade security compliance.
Osno.ai – Powerful Self-Serve AI Voice Agents
Contact centers and sales teams lose opportunities every day due to missed calls, slow lead responses, and fragmented conversations. Customers expect personalized interactions across every touchpoint, but manual processes can’t keep up.
Built on fundamental customer interactions, Osno.ai delivers human-like, conversion-focused conversations with enterprise-grade controls, omnichannel personalization, and unmatched speed. With Osno, you don’t just automate calls, you create outcomes that drive revenue.
How It Works: No-Code, Rapid Deployment
With Osno’s self-serve platform, you can build, test, and deploy AI voice agents in minutes without writing a single line of code.
Build: Choose from ready-to-use templates for lead qualification, abandoned carts, collections, appointment booking, renewals, and more—or customize your own flow from scratch.
Test: Call your agent directly, fine-tune the voice, script, and conversation path until it feels right.
Launch: Upload your leads or integrate your CRM, and go live in just a few clicks.
Optimize: Track results in real time with actionable analytics, then refine workflows for better engagement, conversions, and customer satisfaction.
Key Features
Voice AI That Converts, Not Just Converses
Human-like Conversations
- 5+ natural voices with instant language switching
- Smart interruption handling & <700ms latency
- Background ambiance for added realism
Ready-to-Use Templates
- Tried-and-tested conversation flows for optimal results
High Lead Connectivity
- 90% reach rates powered by system-driven follow-ups & spam-free numbers
No-Code Deployment
- Launch AI voice agents instantly—no developers required
Seamless CRM Integration
- Sync customer history, preferences, and context across Voice, WhatsApp, SMS, and Email
Actionable Intelligence
- Real-time outcome tagging, CRM notes auto-updates, quality assurance, and analytics dashboards.
Ideal Use Cases
- Lead Qualification & Instant Response to Inbound Leads
- Abandoned Cart Recovery Campaigns
- Automated Appointment & Meeting Scheduling
- Post-Purchase Feedback Collection
- Renewal Reminders & Subscription Management
- Payment & Collections Automation
- Real-Time Order & Service Status Updates
Skit.ai
Skit.ai has made a powerful mark in India’s contact center and BFSI landscape, with proven results at ICICI Bank where it boosted call resolution by 50% while cutting operational costs by 30%. This platform is AI-native and optimized for debt collections and customer service automation, making it highly specialized for the financial sector.
Key Features:
- Advanced natural language processing with contextual understanding
- Specialized BFSI solutions including debt recovery and customer support
- Proven track record with India’s top banks
- Real-time emotional intelligence and sentiment analysis
- Seamless CRM & core banking integration
Strengths:
- BFSI expertise with strong adoption by leading Indian financial institutions
- Tangible business outcomes: proven cost savings and resolution boosts
- Context-aware conversations with emotion detection
- Optimized workflows for collections at scale
Ideal For:
- Banks, NBFCs, and financial institutions focusing on collections automation
Uniphore
Uniphore specializes in multilingual speech AI, making it an excellent fit for India’s linguistically diverse customer base. With their ability to handle regional dialects and languages, Uniphore empowers enterprises to deliver seamless, localized customer experiences.
Key Features:
- Voice bots with regional dialect support across India.
- Automation of repetitive customer service workflow.
- Multilingual NLP for contextual responses.
- Integration into enterprise contact center workflows.
Strengths:
- Market leader in multilingual AI for CX
- Reduced cost-to-service by automating routine tasks
- Proven adaptability across industries with diverse customer bases
Ideal For:
- Enterprises and contact centers with pan-India presence
- Businesses needing voice AI with strong dialect and vernacular support
Haptik
Haptik specializes in conversational AI solutions that enhance call center efficiency by automating customer support tasks. Their voice bots integrate smoothly with CRM systems and telephony solutions, ensuring a seamless flow of information and improving the customer experience. Haptik’s voice bots take on routine tasks, such as responding to frequently asked questions and scheduling appointments, with minimal human intervention.
Key Features:
- CRM & telephony integration for unified workflows.
- Automates routines like FAQs, appointment scheduling, and inquiries.
- Consistent performance across customer service touchpoints.
- Conversational AI with structured flows for repetitive tasks.
Strengths:
- Strong process automation in customer support domains.
- Easy adoption with pre-built integrations.
- Reduced dependency on live agents for routine needs.
Ideal For:
- Businesses focusing on support automation.
- Organizations needing conversational AI without deep customization needs
Ozonetel
According to independent customer reviews on Capterra, Ozonetel scores higher on ease of use, customer support, features, and value for money. Their platform combines voice bots with comprehensive contact center capabilities.
Key Features:
- Conversational AI for intelligent contact center operations
- Voice bot integration with call center workflows
- Real-time agent assistance and coaching
- Advanced analytics and reporting
- Multi-channel customer engagement
Yellow.ai
In order to deliver a consistent and smooth customer experience across several platforms, Yellow.ai provides a complete omnichannel voice bot solution. Their voice bots work across web chat, phone calls, and other channels to give clients a consistent experience.
Even though Yellow.ai’s solutions include a lot of features, some companies might not be able to customize them or be locked into a vendor, so they might want to look at other options for more flexibility.
Key Features:
- Full omnichannel conversational AI (voice, chat, phone, messaging)
- Integrated flows across multiple platforms for CX continuity
- Scales across industries with broad AI automation features
Strengths:
- Cross-platform strength ensuring consistency across voice & digital.
- Huge feature set for enterprise-grade customer engagement.
- Trusted globally by enterprise clients.
Top Features of SquadStack’s Voicebot Solutions
SquadStack’s Voice Bot combines AI-driven automation, personalization, and secure omnichannel communication. It enables businesses to improve conversions, cut customer acquisition costs, and deliver a human-like experience at scale. SquadStack's Voice AI solution now handle millions of telesales conversations and, in blind tests, consistently matches or outperforms human callers. They can close more deals, build trust faster, and deliver results at scale. From natural conversations to enterprise-grade compliance, SquadStack’s Voice AI has everything you need to transform customer engagement. Let’s dive into the top features:
Natural & Human-like Conversations
The Voice Bot is trained on millions of real calls, making it sound natural, confident, and trustworthy. It avoids robotic loops, understands interruptions, and adapts its tone mid-conversation to keep customers engaged.
- 20+ voice options with local accents
- Background ambiance for realism
- Loop-free, interruption-ready dialogues
- Context-aware responses in real time
- Human-like tone for better engagement
Omnichannel Orchestration
Customers today use multiple channels, and SquadStack ensures continuity across them all. The bot switches seamlessly between voice, WhatsApp, SMS, and email while keeping the full context of the interaction.
- Works across Voice, WhatsApp, SMS, and Email
- 360° context awareness across channels
- Coordinated and sequenced outreach
- Live transfer to human agents when needed
- Adaptive outreach timing to boost response
Intelligent Personalization
Every customer receives communication that feels tailored to them. The bot leverages CRM data, past interactions, and preferences to personalize scripts, language, and timing.
- CRM-aware, real-time personalization
- Language switching (English, Hinglish, regional)
- Customer journey–specific workflows
- Enriched lead scoring & outcome tagging
- Smart follow-up scheduling
Performance & Outcomes
The system is optimized for speed, scale, and results. From faster response times to higher conversions, the Voice Bot consistently outperforms traditional contact center setups.
- ≤0.8s median latency (faster than industry)
- 40% higher conversion rates
- 90%+ connectivity with AI-led retries
- 4× better conversion improvement via QA insights
- Consistency across Tier 2/3 markets
Compliance & Security
Data protection and compliance are built into the core of the solution. Businesses get peace of mind knowing that every customer interaction is safe and compliant with regulations.
- Data residency in India (AWS Mumbai)
- AES-256 & TLS 1.2+ encryption
- Role-based access & audit trails
- ISO 27001 & SOC 2 Type II certified
- PII redaction in call recordings & transcripts
So Real, You’ll think it’s Human
How SquadStack’s Humanoid Agent Can Improve Sales and Customer Service?
This SquadStack AI Voice Bot solution can not only enable better conversion but also reduce customer acquisition costs. By combining conversational AI with sales intelligence, SquadStack helps enterprises turn customer interactions into revenue.
Lead Qualification & Nurturing
Identifying and nurturing high-quality leads is critical to revenue growth. The AI agents qualify leads based on real data, ensure structured follow-ups, and accelerate movement through the sales funnel.
- AI-led scoring to identify high-intent leads
- 400M+ interactions powering best-path prediction
- Structured follow-ups to reduce drop-offs
- 70–90% connectivity across campaigns
- Improved sales velocity with enriched leads
Customer Support Automation
Humanoid Agents handle support queries with speed, accuracy, and empathy. They resolve FAQs, manage escalations, and provide consistent service in multiple languages, reducing workload on human teams.
- 52% containment rate in Tier 2/3 support
- 50% less talk-time vs. humans
- Resolution times cut by up to 50%
- AI handles FAQs, escalates complex cases
- Multilingual query handling at scale
Enhanced Conversions
Every conversation is designed to maximize sales outcomes. With real-time adaptation and omnichannel follow-ups, the AI agents close more deals than human-only setups.
- 40% more conversions on average
- Personalized offers tailored to buyer personas
- Context-aware mid-call adaptation
- Omnichannel follow-ups to close sales
- Proven success across BFSI, EdTech & Retail
Improved Customer Experience
Customers appreciate natural, smooth, and consistent engagement. With empathetic voice AI available 24/7, enterprises can guarantee a better experience while maintaining a human fallback for complex cases.
- Natural conversations with empathy
- Always-available 24/7 outreach
- Consistent messaging across channels
- Better satisfaction scores from users
- Seamless human handoff when needed
Cost Optimization
One of the most substantial advantages of SquadStack’s Humanoid Agents is cost reduction. By eliminating hiring delays, reducing manpower needs, and scaling instantly, enterprises can achieve better results with fewer resources.
- Up to 60% lower operational costs
- Performance-linked pricing model
- Less dependency on large human teams
- Faster campaign setups (days vs. weeks)
- High scalability with low incremental cost
Why Are Voicebot Solutions Essential for Modern Businesses?
Companies are looking for ways to improve consumer interactions and streamline their processes in the fast-paced commercial world of today. One important tool that helps organizations automate customer service, answer questions, and streamline operations is voicebot technology, driven by artificial intelligence and natural language processing. With automation becoming increasingly important for maintaining competitiveness, voicebot solutions are becoming an essential component of contemporary corporate plans. The reason is as follows:
Voicebots are easily integrated into various communication channels, such as voice assistants, social media, mobile apps, and websites. This omnichannel capability guarantees ongoing and consistent service regardless of how customers engage with the business. By interacting with consumers on the platforms they prefer, voice bots build closer relationships and increase brand loyalty.
- Voice bots record important information from each consumer encounter, providing insights into their preferences, patterns, and problems. By using this data, businesses may enhance customer experiences, improve services, and make well-informed decisions that meet their customers' demands. Voice bots eventually help data-driven business growth strategies.
- Voice bots free up staff members to work on more complicated important duties by automating routine tasks like meeting scheduling, answering frequently asked questions, and processing basic orders. This maximizes resources, increases overall productivity, and frees up staff time for higher-value tasks that propel company success.
Also, Check: How to Train Voice Bots?
SquadStack’s AI Voicebot Solution: Key Industries and Use Cases
SquadStack’s Voice Bot is an AI-powered solution designed to streamline customer interactions and improve operational efficiency across various industries. By automating routine tasks and enhancing customer service capabilities, it delivers personalized, fast, and accurate responses. Below are the key industries that benefit from SquadStack’s Voice Bot, along with its use cases:
E-commerce Industry: Streamlined Order Support and Product Assistance
Use Case: Order Support and Product Information
E-commerce businesses use SquadStack’s Voice Bot to handle customer inquiries regarding order status, product details, shipping, and returns. This automation ensures that customers receive timely answers, even during peak shopping periods, improving overall service quality.
Banking and Finance: Simplifying Account Management and Transactions
Use Case: Account and Transaction Inquiries
Banks and financial institutions integrate SquadStack’s Voice Bot to automate responses to basic inquiries, such as account balances, transaction history, and loan status. The bot also handles tasks like credit card activation and fraud alerts, ensuring security and efficiency.
Delivery and Courier Services: Real-Time Shipment Updates and Assistance
Use Case: Shipment Tracking and Delivery Support
SquadStack’s Voice Bot updates package locations, delivery schedules, and rescheduling requests. Automating these interactions enhances customer satisfaction and reduces the need for human intervention, especially during peak periods.
Stock Trading and Investment: Enhancing Financial Decision-Making
Use Case: Trade Inquiries and Portfolio Management
Platforms like AngelOne leverage the Voice Bot to automate stock market inquiries, trade status, and portfolio updates. It offers real-time data, assists with orders, and handles basic account tasks, ensuring clients receive timely and accurate financial information for informed decisions.
Insurance Industry: Optimizing Policy and Claims Assistance
Use Case: Policy Inquiries and Claims Assistance
The insurance industry uses SquadStack’s Voice Bot to automate responses to policy-related questions, claims inquiries, and updates on claim status. By providing immediate assistance, the bot helps expedite the claims process and reduces the administrative burden on agents.
Also Check: Why is Conversational AI The Best Solution for Insurance Business
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Real Estate Sector: Simplified Property Information and Scheduling
Use Case: Property Information and Appointment Scheduling
In real estate, SquadStack’s Voice Bot automates the dissemination of property details, including pricing, features, and availability. The bot can also schedule property viewings and send reminders, facilitating a more streamlined lead management process.
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