Conversational AI for India: Transforming Customer Engagement in the Digital Era

In India, more businesses are using conversational AI to improve customer support, boost sales, respond faster, and simplify daily work. But even with new tools and updates, some companies still find it hard to use this technology well.

Conversational AI for India includes tools like AI Voice agents, chatbots, voice assistants, and messaging bots that can talk to customers just like a human would. These tools understand questions, reply quickly, and can even have full conversations. They are also learning to speak and understand many Indian languages, which helps businesses talk to people from different parts of the country.

Businesses must employ conversational AI to stay ahead as it develops. It streamlines daily tasks for teams and offers quicker customer service. The advantages are substantial.

Page Overview

• How Conversational AI is Growing in India
• What is Conversational AI in the Indian Context
• How Language Diversity is a Strength for Conversational AI in India
• How Conversational AI Companies are Driving Innovation and Contributions in India
• What Conversational AI Conferences in India Tell Us About the 2026 Outlook
• Why Conversational AI Conferences Matter for India's Future
• SquadStack: Leading the Way in Human-Like AI Technology
• Why SquadStack AI Phone Calls Are Leading the Change in India

Growth of Conversational AI for India

India's conversational AI market is growing very fast. In 2023, the total AI market in the country was worth $1.9 billion. It is expected to reach $7.8 billion by 2025. A detailed report by NASSCOM and BCG also says that India's AI market could grow to $17 billion by 2027, with a yearly growth rate of 25% to 35%.

This strong growth is happening because India is uniquely positioned to leverage conversational AI. The country has a large population using smartphones, many languages, and growing internet access. These factors are helping more businesses and people adopt conversational AI in their daily work and life.

Understanding Conversational AI in the Indian Context

Conversational AI uses innovative tools like chatbots and voice assistants to talk to people naturally. In India, this technology has seen significant improvements. It can now understand how people feel, what they mean, and how they speak in different regions.

India's many languages, common code-switching between Hindi and English, and strong mobile use make it a unique market. Conversational AI must handle different dialects and local accents, and be affordable for businesses. Unlike Western models, conversational AI in India is built to match the country's diverse and cost-sensitive needs.

Key Drivers of Conversational AI for India

Conversational AI in India is experiencing rapid growth due to substantial digital transformation, mobile adoption, and cost benefits. The government's push for digital services has led businesses to adopt AI for better efficiency and customer service. With more than 500 million smartphone users, voicebots and mobile chatbots make it simple for companies to connect with clients. Because AI can answer a lot of queries without hiring more workers, it also saves money.

• Digital Transformation: The Indian government is encouraging businesses to go digital through initiatives like Digital India. As a result, companies across various sectors are investing in AI to enhance their operations and customer experience. Conversational AI plays a significant role in this by automating customer support and making services more efficient.

• High Mobile Usage: India has over 500 million smartphone users. This mobile-first population is comfortable using apps and messaging platforms. Conversational AI tools like chatbots and voicebots are designed to work well on mobile, making it easy for businesses to reach and support customers anywhere.

• Cost Savings: Businesses in India seek affordable growth strategies. Conversational AI responds to a lot of customer questions automatically. Because fewer customer service agents are needed, companies can save money while still offering timely, helpful support.

India's Position in the Global AI Landscape

India is rising fast in the global AI space, ranking 3rd in AI research output and 2nd in open-source AI contributions. Big tech companies like Microsoft are investing heavily, with plans to boost AI infrastructure and train millions in AI skills. This shows India's growing role in shaping global AI innovation.

At the same time, industries like banking, telecom, and e-commerce are widely using conversational AI in India to improve customer service. Chatbots and voicebots are helping businesses automate support, making India a key player in both AI research and real-world applications.

Key Players and Conversational AI Companies in India

India has several top companies leading the way in conversational AI. These companies are creating innovative tools to help businesses improve customer service, automate conversations, and give better support using AI.

• SquadStack.ai is a growing startup that uses conversational AI in India to make customer communication easier and faster. It combines innovative AI tools with human support to help businesses manage calls and chats more smoothly. SquadStack is particularly useful for industries such as education, real estate, and finance, where prompt customer communication is crucial.

• Osno.ai: Osno.ai is an AI voice assistant platform from India that helps businesses connect with customers and manage tasks efficiently. It has a no-code platform so that companies can set up AI agents without coding. Osno.ai automates lead qualification, appointment scheduling, and follow-ups, helping businesses close deals faster.

• Uniphore is one of the biggest names in the field. Started in 2008, it helps contact centers use voice automation and AI to handle customer calls. It also gives valuable insights about what customers are feeling or thinking during conversations.

• Giva focuses on delivering real-time support through AI-driven chat and voice solutions. Their platform automates customer interactions, allowing businesses to respond more quickly and efficiently, thereby improving customer satisfaction and operational efficiency.

• Arya.ai is a deep-tech company that builds innovative AI systems for complex tasks. It creates tools using natural language processing and machine learning, which are key parts of advanced conversational AI.

• Skit.ai is another rising player. It offers voice AI solutions that help businesses, especially in banking and collections, automate customer conversations over phone calls. Skit.ai's voicebots can handle large volumes of calls, improving customer experience and reducing costs.

Language Diversity: A Strength for Conversational AI for India

India has many languages, which some may see as a challenge. But for conversational AI in India, this has become a significant advantage. To serve people across the country, companies have built AI systems that understand and respond in many Indian languages.

This need for multilingual support has helped Indian businesses create more innovative and more advanced language technology. As a result, conversational AI in India is not only helping local users but also becoming stronger in the global market.

Overcoming Language Challenges in Conversational AI for India

Building conversational AI in India is challenging due to the diversity of languages spoken. Most global AI models were trained mainly in English, which doesn't work well for India's language mix. To solve this, Indian companies have created special language models that understand Hindi, Tamil, Bengali, Telugu, and many other local languages.

Another common habit in India is code-switching, mixing two or more languages in one conversation, like speaking in both Hindi and English. Modern conversational AI systems in India are now trained to understand this. This helps them talk more naturally with users and respond in a way that feels comfortable and local.

Understanding Dialects and Culture in Conversational AI for India

In India, people not only speak many languages but also use different regional dialects and cultural expressions. To be truly useful, conversational AI in India must understand these local ways of speaking and behaving. That's why AI models are now built to understand not just words, but also the meaning behind them, like emotions, local customs, and cultural references.

When conversational AI is aware of festivals, traditions, and regional habits, it can provide more personal and friendly responses. This makes customers feel understood and improves their overall experience.

Innovation and Contributions of Conversational AI Companies in India

Conversational AI for India is transforming how businesses manage customer service and improve day-to-day operations. These companies are helping automate customer interactions, better understand user needs, and offer faster, more personalised support. As a result, businesses save time, reduce costs, and improve customer satisfaction.

One standout company is SquadStack, which combines conversational AI with human expertise to deliver high-quality customer engagement. It helps businesses in sectors like real estate, education, and financial services automate phone calls and chats while still maintaining a personal touch. SquadStack's platform supports multiple Indian languages, making it easier for companies to connect with customers across the country. Its innovative, scalable solutions are playing a key role in the rapid growth of conversational AI in India.

Conversational AI Conferences in India and 2026 Outlook

India is becoming a significant hub for AI, and in 2026, several vital conferences will focus on conversational AI and language technologies.

• ICALLMA 2026: This event will discuss the application of large language models and AI chatbots in healthcare, finance, and education. It will be held at VIT Bhopal University.

• India-AI 2026: A mix of online and offline sessions, this conference will focus on innovative AI tools that help with speech, text, and communication. Experts and researchers from across India will take part.

• AI-Bharat Expo 2026: A large exhibition where companies will show off their latest AI tools, including chatbots and voice assistants that help businesses talk to customers better.

• India AI Impact Summit 2026: A government-led event that will focus on using AI fairly and inclusively. It will highlight how AI tools can work in different Indian languages and follow ethical rules.

• AIICT 2026: This conference will explore how AI is being used in communication and technology, with a focus on tools that understand and process language.

These events show that conversational AI will continue to grow in India, with more focus on local languages, intelligent chatbots, and real-life use in businesses.

Why Conversational AI Conferences Matter for India's Future

Conversational AI for India is helping the country move forward in technology. They bring together smart people, companies, and students to share ideas and learn from each other. Here's how these events are making a big difference:

• New AI Tools Are Being Shared: These events are a great place to show new AI tools like chatbots and voice assistants. People can see what others are building and get new ideas for their work.

• AI That Understands Indian Languages: Many discussions focus on developing AI capable of understanding and speaking Indian languages. This helps make AI more accessible to a broader range of people across the country.

• People Work Together: The conferences bring together people from diverse backgrounds, including tech, business, and government, to collaborate. When people share their knowledge, new and better ideas are created.

• Solving Real-Life Problems: Conferences highlight how conversational AI in India can help solve real issues in customer service, healthcare, banking, education, and more. This allows businesses to see how AI can improve their daily work.

• Fairly using AI: Some conferences focus on making sure AI is used responsibly. They discuss how to utilise AI in a manner that is fair, safe, and beneficial for all.

In short, these conferences are helping conversational AI in India grow stronger by supporting local languages, solving real problems, and bringing people together to build innovative and fair technology.

SquadStack: Leading the Way in Human-Like AI Technology

SquadStack is one of the top companies in India working on conversational AI. SquadStack has handled nearly 20 crore (200 million) conversations using a mix of AI and human agents. This demonstrates the effectiveness and trustworthiness of their technology across India.

What SquadStack Does in Conversational AI for India

SquadStack is using advanced technology to make phone conversations with AI sound just like talking to a real person. Their special tool, called the Humanoid AI Agent, is built to understand the way people in India speak, including local languages and cultural styles.

Here's what makes SquadStack's conversational AI so powerful:

Multi-language Customer Support

SquadStack's AI can talk naturally in many Indian languages. It understands what customers are saying and replies in a helpful, human-like way. It can even handle complex questions and find sales opportunities during the call, without needing a real person.

Sales Automation

The platform helps businesses talk to potential customers, understand their needs, and convert them into buyers. It uses innovative technology to keep the conversation personal, even when handled by AI.

Cultural Understanding

The Humanoid AI Agent is aware of regional speech patterns in India. It can quickly transition between Hinglish, Hindi, and English. Conversations feel warm and natural because it is familiar with local language, feelings, and expressions.

Why SquadStack AI Phone Calls Are Leading the Change in India

SquadStack is changing how businesses in India talk to their customers. Their AI-powered phone calls are faster, wiser, and feel more human. Here's why SquadStack is leading the way:

Sounds Like a Real Person

A "humanoid AI agent" created by SquadStack speaks like a real person. It can follow various accents and regional speech patterns and comprehend Hindi, English, and even Hinglish, which is a combination of the two languages. Conversations feel comfortable and natural as a result.

Fast and Helpful

Their AI can handle around 80% of customer calls without needing a human. This means shorter wait times, faster answers, and happier customers. It also helps companies save money.

Made for India

Unlike many global tools, SquadStack's AI is built with India in mind. It understands Indian languages, respects cultural terms like "ji," and handles regional slang. It's designed to match how people in India speak.

AI + Human Teamwork

SquadStack uses a brilliant mix of AI and human agents. AI handles routine calls and provides valuable data to human agents. When things get complicated, a trained human takes over. This teamwork provides the best results.

Works at Any Scale

Whether a business needs to make hundreds or lakhs of calls, SquadStack's system can manage it smoothly. The AI helps companies grow faster without significantly increasing costs.

Helping Big Brands

SquadStack is used by many businesses in banking, retail, education, and healthcare. Big companies like Delhivery, Razorpay, and ZestMoney use it to talk to customers and get better results.

Real Stories of SquadStack in Action

Here are a few instances of how SquadStack is assisting Indian companies with AI-powered phone calls and improved client interaction:

• Choice India (Stock Broking)

Choice Equity Broking worked with SquadStack to run large-scale calling campaigns. Using SquadStack's AI-powered system, they were able to reach more people at a lower cost, less than ₹90 per customer. Their connection rate increased to 72%, and they observed a significant rise in the number of people signing up for their services.

• Moneyview (Fintech Loans)

Moneyview struggled to reach its leads and achieve consistent results. After teaming up with SquadStack, their connection rate increased to 90%, and loan applications went up by 40%. They also used SquadStack's dashboard to track performance and easily improve their calling campaigns.

• Eureka Forbes (Home Appliances)

Eureka Forbes had to make calls to more than 55 lakh customers every month for AMC renewals. SquadStack helped them reach more people using voice calls, SMS, and WhatsApp. Their connection rate reached 90%, and their customer conversions improved by 30%. With the help of AI tools and coaching systems, they maintained high quality in every call.

• Youngman India (Construction Tools)

Youngman India utilised SquadStack to conduct survey calls and gather customer feedback. Their connection rate reached 73%, and 35% of people completed the survey, which is much higher than usual. This helped them understand customer needs and improve their services.

Future Outlook

Conversational AI in India is growing rapidly and becoming increasingly intelligent. In the future, AI will be able to handle more difficult conversations, provide answers more quickly, and be available 24/7. Voice-based tools will become more popular, especially on mobile phones.

We will also see more AI tools for industries like healthcare, banking, and education. These tools will work smoothly on websites, apps, and chat platforms to give customers a better experience. With companies like SquadStack leading the way, conversational AI in India has a bright future.

Conclusion

Conversational AI is growing fast in India and has excellent potential. India's many languages, high mobile use, and focus on low-cost solutions have led to innovative AI tools made for local needs. Companies like SquadStack are leading with their advanced Humanoid AI Agent. Their success shows that Indian AI can work well in India and compete globally. By combining strong AI with human support and knowledge of local languages and cultures, conversational AI is becoming useful for many industries. Businesses that start using these tools early will have an advantage; they'll be better at talking to customers, working more efficiently, and growing faster. Looking ahead, conversational AI will play a big part in how businesses connect with people in India. It will help make conversations more natural, quicker, and better suited to the way people in India speak and interact.

Commonly Asked Questions

What is the best conversational AI platform in India for businesses?
Osno.ai and SquadStack are among India's top leading conversational AI platforms. SquadStack helps banking, education, and finance by combining AI and human support to handle calls and chats effectively. Businesses can simply construct AI voice agents to qualify leads, set up appointments, and follow up with consumers using, Osno.ai's no-code platform. Both contribute to time savings, fewer errors, and improved customer satisfaction.

Which top companies are using conversational AI in India?
Many leading businesses in India use conversational AI. SquadStack is used by companies like Delhivery, Razorpay, and ZestMoney to manage customer communication and get better results. Osno.ai is popular in real estate for automating follow-ups, scheduling appointments, and handling leads. Banks, retail, healthcare, and education also use AI to answer questions quickly and give 24/7 support.

What are the most effective AI chatbots for customer support in India?
SquadStack and Osno.ai offer some of the most effective AI chatbots and voicebots in India. SquadStack's AI can handle many calls and chats, assign tasks to the right team members, and talk in multiple languages naturally. Osno.ai's chatbots and voicebots work on mobile, answer common questions, and send complex queries to humans when needed. These tools help businesses respond faster, save money, and give smooth customer service.

Which AI tools are best for multilingual customer engagement in India?
Multilingual support is critical in India. SquadStack and Osno.ai do this well. SquadStack's AI can switch between Hindi, English, and Hinglish and understands local words and phrases. Osno.ai also supports many languages and dialects. These platforms enable businesses to communicate naturally with customers across various regions.

What are the top benefits of using conversational AI for Indian businesses?
There are numerous advantages of using Osno.ai and SquadStack. By reducing manual labour and saving time, they help teams react more quickly and enhance lead conversion or payment recovery. Customers are satisfied with 24/7 availability and multilingual help. All things considered, AI allows companies to operate more effectively, save money, and provide better customer service.