SquadStack VS. Your Traditional BPO
March 24, 2022
5 Minutes
Contents
SquadStack is not like your traditional BPO.
Outsourcing to a traditional BPO can be a good way to boost your business. But, trusting an outsourcing company with something that directly impacts your revenue can be challenging.
Let’s face it; outsourcing can be tedious if not done right. You can be prone to data breaches, communication and transparency issues with no control over campaigns, and the worst - poorly trained telecallers causing bad customer experience. This can lead to low conversion rates and a bad reputation.
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But if done right, telecalling can significantly boost your business. A good outsourcing company lifts the weight off your shoulders and tackles your challenges.
- Hiring, training, and managing expert telecallers.
- Lack of flexibility to scale up or down.
- Having accountability systems for optimum performance.
- Creating visibility through dashboards with all key metrics.
- End-to-end campaign management and operations.
- Constant support from the outsourcing team; real people working behind the scenes to boost your campaign.
This is where SquadStack comes in.
We have everything you need to get your outsourcing right-
- An analytics dashboard with essential metrics, so you have visibility and control over your campaign.
- Flexibility to scale up or down.
- Automated follow-ups and omnichannel outreach, making sure that you reach all your leads without spamming them.
- A team of trainers, analysts, data scientists, and quality assurance making optimizations to your campaign to continuously improve conversions.
All this, and so much more!
Here’s a table to help you quickly learn about how SquadStack can transform your business.
| SquadStack | Traditional BPO |
|---|---|
| 100% agent productivity: Get complete agent productivity with the help of our guided app | Agents compromising and calling for fewer hours than expected and only ~65% productive time utilization |
| Usage-based Pricing: Pay only for productive connected minutes | You pay a fixed cost per month/campaign regardless of productivity and connectivity |
| Flexibility: Scale up or down as per your business needs | High CAC due to no flexibility to scale up or down based on variable lead volume |
| Improved Connectivity: Omnichannel outreach with weekend and after-hours coverage (9 AM to 9 PM) | Low omnichannel outreach and fixed working hours leading to poor coverage |
| Transparency & Insights: Access to in-depth reporting, custom dashboards, actionable insights, and 100% call recordings of your campaigns | No real-time visibility, analytics, and customer insights to improve your product/service |
| Quality Checks and Brand Protection: Best-in-class human and AI-driven quality monitoring with tech-driven process compliance to avoid spam and fraudulent activity. | No standardized quality checks leading to high spam rates, irregular follow-ups, and high fraudulent activities |
| Agent Accountability: 100% agent accountability with Systematic and tech-driven processes make sure none of your leads go untouched | Agents cherry-pick leads & follow-ups are broken due to low agent accountability or bandwidth |
| Data Security: Enterprise-grade data security measures and encryption across every layer | No spam checks and security measures to keep your data safe |
Learn how SquadStack helped Delhivery streamline and improve their operations across multiple use cases - Check out the story!
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