All Posts by
Apurv Agrawal

Why your voice AI leaks customer data on every sensitive call, and how we fixed it
Voice AI calls that handle customer PII risk unmasked data and regulatory exposure. An inline redaction layer protects data before it reaches the LLM.

Supporting vernacular is easy. Sounding native is the hard part.
Introducing multilingual voice AI agents that earn trust in India's vernacular languages

Introducing Lift: self-improvement layer for your Voice AI Agent
Lift reads your live calls, finds the changes that lift conversion, and proves each one on real traffic before it scales. Weeks of tuning now take hours.

Introducing Overwatch: the problems behind your voice AI calls, now in view
Overwatch closes the gap between something going wrong on your voice AI calls and someone seeing it, catching faults before they repeat at scale.

Launching RAG and Context Management: Your AI agent can finally handle the calls that actually matter
With RAG and context management, your AI agent remembers everything the caller said and answers hard questions, closing long calls without transfer.

Why voice AI gets worse the longer it talks, and how we fixed it
Voice AI calls that run 20 to 45 minutes hit rising cost, growing latency, and lost context. A context management layer keeps agents fast and accurate.

Introducing Persistent Memory: Your Voice AI Agent Now Remembers Every Conversation
SquadStack's Persistent Memory gives voice AI agents lead-level context across calls, so follow-ups pick up where the last conversation left off.

Introducing Optimize: Test Every Variable That Drives Conversions
Run multivariate tests on voice personas, prompts, and cadence to compound conversions and lower CAC week over week with SquadStack.ai Optimize.

Introducing Humanoid Vision Agent: The First AI Agent With Eyes
Humanoid Vision Agent sees the product, reads the listing, and cross-references seller data before saying a word. Context before conversation.
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Why Building Voice AI In-House Is a Costly Illusion for Enterprises
Should enterprises build or buy Voice AI? This guide breaks down hidden complexity, revenue impact, and the smarter path to faster outcomes.
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Why India Is the Boss Fight for Voice AI
Building voice AI for India demands more than speech recognition. It requires understanding culture, dialect shifts, and conversational behavior.

Introducing SquadStack’s In-App Voice AI Assistant
See how In-App Voice AI Assistant transforms complex app journeys into seamless, guided flows that boost satisfaction and improve conversion rates.

How to Evaluate Voice AI Platforms (Without Getting Lost in the Hype)
A practical framework to evaluate voice AI platforms beyond demos and hype, created with strategic inputs from Blume Ventures.

The Magic Playbook for Beating Human Numbers (and Actually Proving ROI)
How we think about AI agents at SquadStack: a playbook for beating human baselines on conversion, collections, CSAT, and cost per outcome.

SquadStack's AI Agents Have Passed the Turing Test for Contact Centers
SquadStack.ai's agents are indistinguishable from humans in naturalness and performance with 4× lower cost.
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5 Insights from #GFF2025 Every BFSI Leader Should Know
Explore key insights from GFF 2025 on how AI is transforming BFSI, with Humanoid AI driving smarter, personalized customer experiences.

SquadStack's AI Agents Have Passed the Turing Test for Contact Centers
SquadStack.ai's agents are indistinguishable from humans in naturalness and performance with 4× lower cost.


